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Form of workCasual Contact Centre Consultant - Central Coast
- Casual Position | Flexibility on Number of Hours Per Day
- Tuggerah Location | Brand New Contact Centre
- Free Onsite Parking |Growing Diagnostic Imaging Company
About Us
PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 32 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. Due to continued business growth and investment additional practices and Contact Centres will be opening in 2024. At PRP, we are committed to providing the highest quality of patient care, with a personal touch. We are renowned for our reputation within the industry and are one of the leading imaging services providers in NSW.
Our Central Coast Contact Centre manages inbound and outbound calls and is located in a purpose-built modern light filled building, close to public transport and with free onsite parking. The office space has been specifically designed to create a positive collaborative environment that enables team members to reach their potential, which includes a spacious employee breakout area with free drinks and snacks.
About the Position
In this casual position, you will be responsible for managing the important first contact, through inbound and outbound calls, to our patients to book their appointment. You will provide exceptional customer service to book appointments for our extensive range of imaging procedures, including MRI, Ultrasound and X-Ray. You will advise patients of the preparation that need to undertake prior to their procedure. You will ensure that all information that is entered and reviewed is accurate. You will complete billing and invoicing for our patients, liaise with referring doctors and operate our booking system.
We make significant investment in your success by providing extensive initial and ongoing training and support so that you can successfully deliver against your KPI's and so you feel empowered to identify opportunities to improve our systems and processes. You will play an integral role in further developing the positive culture in the Contact Centre and will help the Team Leads to achieve the goal of driving efficiency and improving customer satisfaction. This position offers flexible shift durations.
About You
You must have outstanding customer services background, with excellent interpersonal skills particularly with regards to compassion and empathy. You will thrive in a KPI driven environment and genuinely enjoy interacting with people over the phone. You will be accustomed to entering complex data into a Customer Relationship Management (CRM) system, with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances. You must have the ability to prioritise your workload and be able to multi-task. You will have the ability to work as part of a cohesive team and autonomously. You will be ambitious and thrive in an environment where you will be challenged. You will be given the opportunity to grow your career and rewarded for great performance.
What We Offer
- Attractive remuneration
- Outstanding Employee breakout area with free drinks and snacks
- New state of the art equipment
- Friendly, diverse and professional team
- Flexible and supportive working arrangements
Our Values
We put care into everything we do. We are courageous and accountable. Our reputation is outstanding and we trust and empower each other. Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.
Applying
For a confidential discussion, please contact Ian Jones on 0404 809*** or *********@prpimaging.com.au. Please click the "Apply Now" button below to submit your application. For further information on PRP, please visit www.prpimaging.com.au.
PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.
