Address
Form of work- Casual role
- Deliver an exceptional service to our customers & help them achieve their financial goals
- Work in a collaborative team environment & as part of your local community
- Use your passion to support our customers and communities
Your new role awaits…
Our Retail staff really are the face of NAB – and this Customer Advisor role is no exception. This is a fantastic opportunity to showcase your customer service skills and deliver a memorable experience to our customers in each and every interaction. Supporting our Hobart and Surrounding Area Branches, you will deliver a high level of service to customers whilst processing general banking transactions, answering their questions and queries, and educating customers on NAB’s suite of products and services that will add value to their banking package. No two days are ever the same in our Retail branch roles, so if you’re inspired by working as part of a vibrant, energetic team whilst helping customers kick their goals, then this could be a fantastic opportunity for you.
The role's working hours will vary between 9:15am-4:15pm Monday to Thursday and 9:15am-5:15pm on Fridays, and may include both planned and unplanned leave for our Hobart and surrounding branches. It is essential that you can work at short notice, travel between locations with minimal notice, and be flexible regarding working hours
What will your day look like?
- Helping customers find NAB’s most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent and customised customer service experience every step of the way.
- Assisting our customers with account opening, unsecured Lending and banking transactions and being responsible for ensuring all customer details are accurate and up-to-date
- Demonstrating our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
- Undertaking ongoing training and development to enhance your career development
What you will bring:
- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
- An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers
More focus on you
All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. We are intent on providing an environment where you can work your way. Please let us know if we can provide any adjustments throughout the recruitment process.
Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Please note unsolicited CVs from agencies will not be accepted.
#LI-DNI
