Address
SalaryThe Department of Transport and Main Roads is looking for a Casual Customer Service Advisor (Cross-Channel) to join their team at the Emerald Customer Service Centre.Job details Position status Casual
Position type Non Standard Hours
Occupational group Customer Service/Call centre
Classification AO3
Workplace Location Central West Qld
Job ad reference QLD/553046/24
Closing date 03-Apr-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Daniel Erlangsen
Contact details Phone: (07) 4652 8223
Access theYou will be required to work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of Customer Service functions by piloting initiatives to improve the customer experience.
- Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
- Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other Customer Services.
- Promote, encourage, and support customers' usage of self-service and referral to other services, to support customers efficiently.
- Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to Customer Service officers and trainees in Customer Services, systems and products.
