Casual Hotel Receptionist - Guest Service Attendant

Casual Hotel Receptionist:

Responsibilities:

Front Desk Operations:

• Greet guests upon arrival and provide a warm welcome.
• Handle check-ins and check-outs efficiently.
• Manage reservations (RMS) and ensure accuracy of guest information.

Customer Service:

• Assist guests with inquiries, requests, and provide information about the hotel's facilities and services.
• Handle guest complaints or issues promptly and professionally.
• Provide excellent customer service to create a positive guest experience.

Communication:

• Answer and direct phone calls to the appropriate department.
• Relay messages and information to guests and staff.

Payment Processing:

• Process guest payments and maintain accurate financial records.
• Handle cash transactions and ensure the security of funds.

Multitasking:

• Handle multiple tasks simultaneously, such as answering phones while assisting guests in person.

Administrative Duties:

• Maintain and update guest records.
• Prepare and distribute key cards.
• Keep the front desk area clean and organized.

Requirements:

• High school diploma or equivalent.
• Previous experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Knowledge of hotel procedures and hospitality industry standards.
• Proficient in computer systems and hotel management software.

Guest Service Representative:

Responsibilities:

Guest Assistance:

• Provide personalized assistance to guests throughout their stay.
• Offer recommendations for local attractions, restaurants, and activities.

Problem Resolution:

• Address guest concerns and resolve issues to their satisfaction.
• Liaise with other departments to meet guest needs.

Communication:

• Communicate effectively with guests, ensuring clear and accurate information.
• Handle guest inquiries and provide information about hotel services.

Requirements:

• Customer service experience, preferably in the hospitality industry.
• Excellent communication and problem-solving skills.
• Knowledge of local attractions and services.
• Ability to work flexible hours, including weekends and holidays.
• Positive and friendly attitude