Address
Form of workCasual - Receptionist/Front of House
Sports Lab is a well-established Physiotherapy and Allied Health Clinic based in multiple locations across Sydney.
We are seeking an experienced, casual receptionist to work across multiple Clinics (Drummoyne, Double Bay, Alexandria & CBD Clinics) to commence as soon as possible to help provide clinic support services to ensure efficiency and effectiveness within the Sports Lab practice. Applicants need to be flexible with hours and locations as this role will help assist when annual leave and sick cover in clinics is required.
The duties listed below are required to be completed as part of your role:
Main Activities Include:
- Welcome and greet/assist/direct clients, guests, subcontractors, staff, manager, reps, or the general public with a warm, friendly and approachable manner immediately upon entering the clinic or calling over the phone. Share the same positive customer service upon each departure or call ending.
- Adhere to policy and procedures during all activities.
- Keeping a clean and calm reception area/clinic overall.
- Scheduling appointments
- Reviewing and coordinating the booking system across all patients and practitioners
- Ensure that stock levels are adequate and orders are made timeously.
- Promptly revert back to enquiries, phone calls, missed phone calls, voicemails, emails, walk-in queries etc.
- Receiving, directing and relaying phone calls, emails and messages to the relevant practitioners/manager.
- Processing billing and payments
- Follow up on overdue patient accounts
- Invoice and receipt patient transactions
- Scanning, filling and mailing documentation.
- Action End of Day reports and balance the clinics takings
- Maintain confidentiality at all times of all practitioners, staff, patient and overall clinic information.
- Collect and distribute incoming mail or deliveries. All clinic deliveries to be unpacked same day of receiving it.
- Notify Manager of any incident or potential incident relating to patients or staff
- Assisting patients with completing necessary forms and documentation
- Providing general administrative assistance to practice partners, managers and other team members as required.
- Participate in meetings, staff training and development and performance reviews
- Other duties as assigned
Capabilities and Behaviours
- Well presented, friendly, courteous and obliging when dealing with patients, practitioners and colleagues
- Represents the practice in a confident and positive manner
- Demonstrates commitment towards ongoing professional development
- Proactively action tasks and take initiative
- Fosters a productive team environment amongst all Clinic colleagues
- Ensures communication is factual, accurate and presented in a clear and concise manner
- Always communicates with others in an open and appropriate manner to build positive relationships - in accordance with Clinic brand values
Job Types: Casual Hours
Experience: Front desk: 1-2+ year (Preferred)
Work Location: In person
