AddressMates4Mates is one of Australia’s leading veteran charities actively changing the lives of current and ex-serving Australian Defence Force members, and their families, impacted by service.
If you’re looking for a job where you genuinely enjoy coming to work each day and get to have a positive impact on the community, Mates4Mates is the place for you. We pride ourselves on creating a supportive, inclusive and safe workplace and our culture is built on a sense of purpose, collaboration, integrity and agility.
With a finger on the pulse of our culture, it’s important to us that we find the right people to join our like-minded team who share our passion of making a difference to the communities we serve.
When joining the Mates4Mates team, you’ll find that we promote a flexible work environment, with a range of wonderful benefits. We are an inclusive and diverse organisation ensuring we provide a safe place for veterans and their families to build connections and find mateship.
We are a collection of like-minded people who believe in our mission of working together towards an Australia where all members of the Australian Defence Force community are supported physically, psychologically and socially.
If you are driven by values, are motivated to help others and want to make a real difference to the lives of veterans and their families, then you will fit in perfectly. Our team members all share the common purpose of supporting veterans and their family members.
About the role
The role of a Centre Coordinator is to ensure that all clients and visitors experience a positive professional impression when accessing a Veteran and Family Wellbeing Centre (VFWC). As the first and last point of contact for most visits, it is imperative that the receptionist sets a tone for all key stakeholders that aligns to the overall Purpose and Vision of Mates4Mates.
More specifically, the role’s purpose is to:
- Act as the first point of contact for information and enquiries on all organisation that operate within the VFWC and referring clients to the appropriate person for further information.
- Provide high-quality client centred care through respectful and professional running of the front office and reception.
- Ensure all information is recorded and conveyed to the appropriate staff member in a timely, efficient and confidential manner.
- Coordinate the general day to day running of the centre including facilities and maintenance, IT issues, and staff inductions
- Undertake general administrative duties including scanning documents, mail management, answering the telephone, greeting clients and maintaining a clean and tidy reception area.
- Maintain confidentiality and privacy of clients and their records at all times in accordance with privacy legislation and policies/procedures.
- Support all cultural change initiatives through word and action.
- Manage appointment calendars, billing and administration of client files .
- Support the Allied Health Receptionist team with annual leave and cover when required.
Relevant history of training and/or service in the ADF or a close connection; or demonstrated experience working with current or ex-service personnel in a similar role which has created a strong understanding of the issues facing veterans and their families
Essential for success
This incumbent will have 2 years’ experience in an Allied Health or Medical Receptionist role with the following skills:
- A Certificate III in Health or Business Administration or a similar qualification
- Sound understanding of allied health services and billing through Medicare and DVA.
- Knowledge of Work ,health and safety legislation
- Friendly and caring, with an understanding of confidentiality and working in a mental health and allied health setting
- Ability to maintain a calm and professional demeanour when liaising with clients who may be experiencing crisis or are vulnerable, including maintaining appropriate boundaries.
- High levels of self-awareness, ability to adjust your communication style to suit your audience and client centred approach to your work.
- Ability to use initiative and to be proactive with tasks as well as taking ownership of deliverables.
- Advanced computer skills, including proficiency with the Microsoft Office Suite and practice management systems such as MMex or Best Practice
- Flexibility in approach to work when unplanned demands conflict with meeting deadlines.
- Excellent oral and written communication skills
- Ability to maintain a valid working with children card
- A supportive and passionate culture with regular temperature checks across the organisation
- Competitive remuneration package and access to salary packaging
- Supportive management and team
- Leave entitlements including additional paid parental leave and gifted leave at the end of each year so you can enjoy the holiday season
- Participation in our Staff Wellbeing Program (i.e., virtual meditation and mindfulness sessions, building resilience workshops, and more)
- A suite of Workplace Health & Safety training workshops for all staff
- Access to Employee Assistance Program (EAP)
- Professional development opportunities
- Access to a ‘Benefits Hub’ which includes health and wellbeing benefits and discounts, financial advice, recipes, and more
- Opportunity to provide regular feedback through OfficeVibe platform
For further information or to request the position description for this role, please contact Ashleigh Ford at **@mates4mates.org
