Centre Supervisor Lifeline

Centre Supervisor –  Lifeline Human Assisted Digital 

• Employment Term: Permanent full-time 
• Location: Can be based anywhere in Queensland
• Remuneration: $93,865.73 + 11% Super + Not for Profit Salary Packaging 

Make a meaningful difference with UnitingCare Community

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.  

An integral part of our UnitingCare’s Lifeline Crisis Support team, as a Centre Supervisor you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  

Let’s make a meaningful difference, together. 

We are currently seeking a full-time, compassionate, professional and appropriately qualified, Centre Supervisor to join our Lifeline Human Assisted Digital Team. This role operates remotely with the requirement to attend and occasionally work within Lifeline QLD Centres. Applications from anywhere in QLD will be considered.

 Reporting to a Service Manager, the Centre Supervisor accountabilities will include:  

• Provide group supervision for crisis supporters using a reflective practice approach 
• Provide individual supervision to crisis supporters to address specific call themes or issues identified as areas of development opportunities 
• Ensure the development and enhancement of professional knowledge and skills in existing areas of crisis support policy and practice 
• Develop and deliver relevant professional development to enhance the understanding and application of skills relevant to telephone crisis support 
• Identify when a crisis supporter may require individual supervision or debriefing outside of scheduled sessions and where appropriate encourage external professional support 
• Record and maintain appropriate records, including all group, individual supervision sessions and store confidentially in line with privacy requirements
• Attend and participate in forums and meetings as required, and contribute to the national continuous improvement activities of Centre supervisors 
• Meet minimum requirements concerning own supervision and professional development, as per accrediting body (or as per Lifeline Supervision Procedures)
• A flexible approach in your working hours, to meet needs of the team
• Compliance with Lifeline Australia accreditation standards and policy guidelines

You will have relevant tertiary qualifications and demonstrated experience working in a similar role. Strong interpersonal, verbal and written communication skills, high levels of self-motivation and collaboration, the ability to work as part of a team and skills to support a remote team. 

• Current accreditation under a National Social Work or Counselling Registration Body (minimum ACA level 2)
• Experience of providing a professional level of both individual and group supervision
• Demonstrated high level of initiative in decision making and problem solving especially in crisis situations
• Demonstrated high level of communication and interpersonal skills
• The ability to support a diverse, remote team
• Proficiency with online channels for coaching and supervision such as Zoom and Teams

Requirements   

• Australian Federal Police check

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

• Flexible work arrangements to support work-life balance
• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• Lifeline retail store discounts
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: 

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion 

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety..