Certificate IV Business (Records and Information Management) Traineeship

• Gain a nationally recognised qualification while you work!
• Earn an income while you study
• Hybrid working arrangement

What you'll be doing…

You will complete a Certificate IV Business (Records and Information Management) over 24 months through a combination of formal training and on-the-job experience with your Host Employer.

This unique combination of formal education and work experience will give you the opportunity to:

• Respond to requests for technical support, advice, and requests for information
• Provide professional information and records management advice and guidance to meet customer needs
• Educate customers to use Information Management systems and/or collaboration tools effectively
• Maintain up-to-date knowledge of information and records management practices and technologies to provide support across the organisation
• Provide system support activities in accordance with approved procedures to ensure performance, data integrity, and security controls
• Contribute to the creation of and maintenance of support documentation o assist others in maintaining and restoring services to support the delivery of service and process improvement for the organisation
• Monitor and coordinate routine records lifecycle management activities to support the effective management of physical and digital storage.

What’s in it for me?

Being a HVTC Group trainee opens the door to working for industry leaders via our close connections with major local employers.  

As a HVTC Group trainee you have ongoing job security! Our network of Host Employers means we can offer rotations to ensure you can fulfil your education and training requirements; Become qualified without getting yourself into debt and actually start earning an income! 

Throughout your traineeship, you will be able to take advantage of our exclusive employee benefits, which include: 

• One-on-one coaching and development from a dedicated mentor 
• Individual and group safety training with our team of experts
• Discounted health insurance
• Discounted gym memberships
• Alumni program to support you post qualification
• Reward and recognition programs
• Commbank Workplace Banking Program to give you financial advice (and retail discounts!)
• Health and Wellbeing initiatives, campaigns, and competitions through HVTC’s Committee (there might even be some prizes up for grabs!).
• 24/7 confidential counselling through our Employee Assistance Program (EAP) provider

Who you'll be working with…

HVTC Group is an expert in the employment and training of apprentices and trainees. We believe skills change lives and that apprenticeships and traineeships can open doors to incredible careers. This is why we partner with businesses to match the right person with the right career.

During your traineeship, you'll be employed by us, while completing on-the-job training with our Host Employer, Service NSW. We'll provide you with ongoing mentoring and support to help you achieve your career goals and unleash your true potential. 

About Service NSW

Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers. Service NSW has been shaped by our customers - who want easier and more online access to government services and a single point of contact.

Service NSW delivers more than 800 transactions - including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops.

So, what are you waiting for?!

What you'll bring to the table…

To make the most of this opportunity you will:

• Have a specific interest in Information and data management (including cyber security and privacy)
• Be a strong team player, actively contributing to the culture of the high-performing team.
• Excellent verbal and written communication and interpersonal skills
• Commitment to full term of the traineeship and study requirements
• Have experience using technology (computers/telephones/software packages)
• Strong time management with ability to organise, prioritise duties and multitask. 
• Successfully pass a National Police Check
• Be committed to your formal and ‘on the job’ training
• Have a can-do attitude and be an enthusiastic learner

What to do next...

To apply for this role, click the ‘Apply for this job’ button and then follow the steps to complete your application. You can also apply online at www.hvtc.com.au  by clicking on 'Vacancies' and selecting the relevant position, then the 'Apply Online' button at the top of the page.

All applications require a resume and cover letter addressing the selection criteria.

If you require assistance with the recruitment process (for instance, this may be filling out forms, interviews, or completing online tests), please contact your recruitment representative on 1800 247 864. We are happy to provide any necessary reasonable adjustments or assistance you may need.  Please do not hesitate to ask for any help. We look forward to hearing from you.

What else is involved?

After submitting your online application, you may be invited to complete online testing, interviews and pre-employment medicals. We may also contact your references. Please be sure to check your emails (including your junk folder) and respond to missed phone calls, voicemail messages and text messages.

Your resident expert for this opportunity will be Nicole Lean, you can contact Nicole for a confidential conversation on 02 4932 4***. 

Applications close 22nd March 2024

As a recognised Diversity Champion, HVTC is committed to Equal Employment Opportunities, Ethical Practices, and the principles of Cultural Diversity. We encourage applications from all members of the community, including people from indigenous backgrounds, people with disability, women seeking non-traditional trade opportunities, people from culturally and linguistically diverse backgrounds, and mature aged people. If you require assistance lodging your application with HVTC, please contact our Recruitment Team on 1800 247 864.