Change Manager

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

HCF is embarking on a 3-year transformation journey designed to fast track our 2025 strategic objectives. The Accelerated Transformation Program is responsible for delivering initiatives spanning business and technology teams leveraging agile practices to deliver exceptional member, employee and partner experiences and outcomes.

About the role

Reporting to the Head of Business Engagement & Change Management. The Change Manager will play a key role in ensuring change initiatives meet objectives on time by increasing employee adoption and usage.  The role will focus on the business change aspects including changes to processes, systems and technology. The primary responsibility will be to minimise the negative effects and maximise the benefits of change resulting from business initiatives.

Responsibilities:

• Leading change management work streams with a structured methodology / process.
• Develop change management plans for projects and/or change initiatives.
• Carry out analysis to assess change impact and change management activities.
• Liaise with training and KM resources to ensure training and KM being carried out is reflected in change plans.
• Manage change communication and change artefacts i.e. cheat sheets, FAQs etc.
• Coach and mentor staff to advocate for the change.
• Identify risks and develop risk mitigation tactics.
• Support business owners with the management of resistance to change ensuring buy-in and commitment for new ways of working.
• Positively contribute to internal project meetings where required.

About you:

To be successful in the role you will have the following:

• Experience and knowledge of business change management principles, methodologies and tools and an understanding of how to apply these to the project management lifecycle
• Demonstrated capability in the execution of large-scale change projects
• Demonstrated capability in enterprise level change covering people, process and technology change
• Implementation experience that includes stakeholder management, communication, business impact assessment, business readiness assessment and training
• Demonstrated capability in producing comprehensive and executable plans
• Exceptional interpersonal and communication skills – both written and verbal
• Excellent active listening skills
• Resilient and tenacious with a propensity to persevere
• Strategic, conceptual thinker with ability to translate strategy into action
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong trusted relationships at all organisational levels
• Must be a team player and able to work collaboratively with and through others
• Ability to adapt to changing circumstances, can tolerate ambiguity
• Desirable -PROSCI Change Management Accreditation
• Familiarity with project lifecycle and agile working

Culture

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.   

We’re all about  creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team!

Benefits

• Up to 50% discount on health cover, pet & travel insurance
• Family & Friends day
• Organisational wide Recognition & Rewards program
• Generous Parental Leave Scheme
• Health & Wellbeing Initiatives

A career with us – How to Apply

Please check out our website at https://www.hcf.com.au/about-us/careers

HCF is committed to creating a diverse and inclusive workplace.  All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.  All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment