AddressCHANGE AND RELEASE MANAGER
We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role
We are looking for an experienced Change and Release Manager to initiate improvements and implementation of change processes whilst acting as a technical architect for problems to ensure customer satisfaction.
About you
Responsibilities and Accountabilities:
- Provides technical leadership and acts as the authority over a range of products, designing and implementing technical training courses. Applies major technical solutions to resolve fault diagnosis and improve processes.
- Defines best technical practice for change management.
- Defines process solutions to reduce costs.
- Possess a solid understanding of release management and how it relates to change management.
- Produces root cause analysis relating to critical and complex problems to prevent future re-occurrence of similar issues, sharing knowledge and understanding with appropriate affected parties to resolve service issues.
- Identifies and defines methods for improving service levels. Acts as an escalation point for other change roles to improve service/SLAs.
- Provides technical leadership for the team, acting as a team player to improve the skills of colleagues.
- Identifies training needs in the team to support the team manager.
- Contributes to technical discussions with internal customers (e.g. Service Delivery Managers) on aspects of service delivery and analyses change processes to produces action plans with recommendations for service improvement.
Requirements:
- At least 5 years experience in a change management administration role in a corporate environment (experience with release management not essential but desirable)
- Preferably University graduate in associated discipline
- Technical Process Management tertiary qualifications
- ITIL Service Management Certification
- Superior analytical skills
- Able to communicate complex technical situations and activities in straightforward way to non-technical people.
- Ability to make decisions and carry out result to customer satisfaction
- Presentation reporting and management of customer change management meetings and Customer Advisory Board (CAB)
- Must be self-motivated, able to take ownership of the change management process and ensure it is maintained throughout the organization
- Must have high level negotiation skills when working with Operational groups and with the Client.
- Must be able to work with minimal supervision, meet deadlines and be accountable.
- Ensure quality and technical assurance across the change management process
Why Fujitsu?
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs - flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
If you don't tick every box in this , please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes - so if this resonates with you, then please apply.
For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
