AddressAs a Change and Release Manager within our Service Delivery team, you will play a crucial role in managing changes and tasks across our IT organisation. This role requires a deep understanding of Change Enablement and Release Management processes based on ITIL4 principles. You will be responsible for developing and implementing robust processes to ensure smooth and efficient change and release management.
As you will be working in a geographically dispersed team, you will have strong capabilities in self-managing work and collaborating with people remotely, remaining connected to your team.
Additionally, you remain forward-thinking, keeping a watchful eye on emerging technological trends to ensure the organisation remains innovate and enhances its technology solutions in a secure and compliant manner.
Accountabilities
Develop, implement, and continuously improve Change Enablement and Release Management processes based on ITIL4 best practices.
Coordinate and manage all changes across the IT organisation, including assessing change requests, scheduling changes, and ensuring appropriate approvals are obtained.
Facilitate Change Advisory Board (CAB) meetings to review and approve proposed changes, ensuring that all stakeholders are consulted, and risks are adequately assessed.
Collaborate with stakeholders across various teams, including Infrastructure and Business Applications for development, operations, and quality assurance, to ensure that changes are properly planned, tested, and deployed.
Maintain a comprehensive change calendar to track planned changes and minimise conflicts.
Monitor and report on the progress of changes, ensuring that they are completed within the agreed timelines and that any issues or delays are promptly addressed.
Manage the release of software and infrastructure changes into production environments, coordinating activities and communicating with relevant stakeholders.
Establish and maintain effective communication channels to keep stakeholders informed about upcoming changes and releases.
All duties will be performed in accordance with:
- the APS Values, Code of Conduct and Employment Principles
- WHS obligations, taking responsibility for own health and safety and that of others
- AFSA’s risk management framework and relevant legislation, including guiding others to identify and mitigate foreseeable risks.
Qualifications, accreditations and experience
- Tertiary qualifications in Information Technology or relevant industry experience
- 3+ years in a Change & Release Management and 5+ years in Information Technology roles
- Certification in ITIL 3/4 Foundation. Certifications in ITIL Master (Practice Manager, Managing Professional) are highly desirable.
