Cin7 Implementation Consultant - Wfh

About SMB Consultants

At SMB Consultants, we believe that every business deserves the opportunity to thrive in the digital age. With 15 years of experience in integrated software solutions, we specialize in transforming inventory-based businesses into digital-first, scalable enterprises. Our mission is to empower Retail, Wholesale, and Manufacturing businesses to achieve seamless growth and operational excellence through integrated, cloud-based Inventory Management solutions.

Leading the Way in Digital Transformation

At SMB Consultants, we pride ourselves on being the CIN7 Partner of the Year, recognized for our excellence in transforming Retail, Wholesale, and Manufacturing businesses into digital-first enterprises. Our targeted specialization has empowered us to deliver significant value to hundreds of satisfied clients, helping them streamline operations, enhance data reliability, and achieve seamless growth.

By leveraging our expertise in applications such as Cin7 (Omni & Core), Shopify, LightSpeed, Xero, StockTrim, and Deputy, we are redefining how Wholesalers and Retailers manage their Omnichannel businesses. Our innovative solutions enable businesses to pivot and adapt to market trends, driving efficiency and scalability.

We are a small, highly-focused consultancy dedicated to driving digital transformation and operational excellence. We are now looking to expand our team with a Cin7 Implementation Project Manager. This role is ideal for someone who is passionate about the supply chain environment, embraces innovative technology, and is eager to help businesses thrive in the cloud.

Who we are looking for

We are looking for a seasoned professional in the supply chain industry who thrives in dynamic, fast-paced environments. We are looking for a proven track record in training and mentoring staff, and the ability to turn complex technical concepts into accessible language for those with little or no IT experience. We seek someone who is process-driven, constantly seeking ways to optimize workflows and improve business operations.

Our ideal candidate has experience setting up or managing supply chain IMS systems, online and eCommerce channels, and understands the fundamentals of inventory management, purchasing, light manufacturing, and reporting. We appreciate expertise in managing integrations, whether turnkey or bespoke, to optimize workflows and reduce double entry.

We are champions of digital transformation, helping businesses become digital-first enterprises. Your passion for enabling Small to Medium Businesses to thrive through easy, flexible, and powerful cloud-based solutions aligns with our mission. We are dedicated to continuous improvement, innovation, and leveraging technology to drive growth and efficiency. By joining us, you will be part of a team committed to understanding and implementing the best products and services to serve our customers and achieve outstanding outcomes.

About the role

As an CIN7 Implementation Project Manager, you will:

• Engage businesses to plan and execute the migration and rollout of their inventory and manufacturing management systems, Point of Sale, and add-ons (Online B2C/B2B portals, 3PL/EDI integrations, integrated accounting, loyalty, and marketing, etc.).
• Act as the 'Go to' person to ensure projects move forward and customer expectations are met.
• Provide input to the sales team on implementation estimates, scope, and project planning.
• Manage multiple installation projects simultaneously, ensuring they all stay on track.
• Deliver engaging training workshops that inspire entrepreneurs and business managers to learn new tools that will revolutionize their business operations.
• Troubleshoot and support clients as they become familiar with new systems.
• Assign tasks, identify issues, call out risks, follow up, and report statuses as required.
• Lead projects according to the project plan.
• Guide the customer's Project Manager and our team on the delivery approach to ensure successful software implementation.
• Provide feedback to the wider team about the status of projects, training KPIs, and review support tickets in weekly meetings.
• Ensure successful delivery – on time, on budget, within the agreed scope, and delivering expected value/outcome for the customer.
• Coordinate project closure, ensuring all deliverables are completed.
• Elevate the SMB Consultants community by providing outstanding service and support that exceeds expectations. Ensure your customers become advocates, raving about the transformative value you bring to their business.
• Strive to turn daunting IT system projects into seamless, exciting opportunities for growth. Aim for feedback like, "SMB Consultants made our IT transformation effortless and inspiring."

Why Work for SMB?

• Digital Leadership: As pioneers in digital transformation, we are redefining how Omni-Channel businesses operate with innovative solutions that drive efficiency and growth.
• Growth and Contribution: We are a rapidly growing company that values the unique contributions of our team members. Your insights and efforts will directly shape our direction and future success.
• Customer Engagement: Our mission is to create deeply engaged customers who are so delighted with our services that they eagerly promote and refer us to their friends and family.
• WFH Culture: Enjoy the flexibility and convenience of a Work From Home role, Monday to Friday, where your initiative and creativity will have a direct impact on our dynamic and growing Australian company. At SMB Consultants, we embrace a positive and supportive WFH environment that promotes work-life balance, productivity, and personal well-being. You’ll have the autonomy to manage your schedule while collaborating with a team of like-minded professionals through advanced digital communication tools. Our WFH culture is designed to foster innovation, continuous learning, and a sense of community, ensuring you feel connected and valued, no matter where you are.
• Making a Difference: Join us in making a tangible difference for local retailers and wholesalers. At SMB Consultants, your work will help businesses thrive in the digital age.

Requirements

• Experience: At least 2 years in Supply Chain Management.
• Time Management and Communication: Exemplary skills in managing time effectively and communicating clearly.
• Project Management: Strong project management abilities.
• Technical Proficiency: Solid expertise in software configuration and troubleshooting.
• Interpersonal Skills: Strong presentation and people skills, with excellent written and verbal communication.
• Technical Skills: Proficiency in formatting Microsoft Excel for product import, etc.
• Industry Knowledge: Extensive understanding of how Small to Medium Businesses use technology.

Desirable

• Project management experience
• Financial management accounting/bookkeeping knowledge
• Knowledge of eCommerce customization and integrations
• Warehouse management experience
• Data analyst experience working with dashboards and BI tools
• Experience working with EDI or 3PL integrations
• Previous work experience in Retail, Wholesale, and/or Manufacturing environments preferred.

To Apply

Please use the form on this page. 

You must include a cover letter.  Applications without a cover letter will not be considered.

In your cover letter, include:

• The three reasons you're the best applicant for this position. Address clearly why you believe you can deliver on the specified outcomes.
• Your current/most recent salary (+ super + bonuses/allowances).

We’re excited to hear from candidates who are passionate about digital transformation and eager to make a difference. If you’re applying from within Australia, ensure you have a current work visa and permanent residence. International candidates are also welcome to apply as full-time consultants. Join us on our mission to revolutionize the way businesses operate in the digital age!