Implementation Manager

Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Implementation ManagerAbout the role:The Implementation Manager will play a pivotal role in delivering outstanding solutions that delight new Fiserv strategic Enterprise level and high value clients, partners and relationships. You will work closely with Business Development Managers, Technology partners, Sales and Support teams to run product setups and deliver client boarding for some of Australia and New Zealand’s well known organizations.Roles and Responsibilities:

• Implementation kick-off meetings with client and internal teams to outline implementation plan.
• Managing stakeholder relationships internally and externally
• Planning, managing and delivering the implementation of new client programs, within agreed delivery SLAs/timeframes
• Manage/maintain the project plan, checklists and supporting documents.
• PIV and Pilot Management
• Facilitate client documentation and boarding of new facilities and services (including client application, KYC, third-party vendor facility management and new user platform setup).
• Providing sound technical knowledge of our product and its capabilities
• Handover to BAU Support for merchant issue and query requests after 1 month of implementation.
• Manage first 30 days experience post boarding as a new Fiserv customer.

What are we looking for:

• Minimum of 5 years of client implementation, project or change management experience.
• Relevant years of experience in sales, technical support, implementation, and/or product development with strong consultative and strategic sales support skill sets. Payment processing industry experience is highly desired.
• Proven experience gained within Acquiring/Financial Services or Retail industry sectors highly desired.
• Experience in Omni-channel Payment Acceptance including terminals and E-Commerce.
• Proven experience working with Sales, Product and Technology.
• A strong understanding of Business Development and RFP processes
• Knowledge of Product Line Strong customer service, relationship management, Debugging and problem-solving skills
• Capable of working independently as well as an efficient team player
• Ability to work with strict deadlines.

Desired Experience and Knowledge:

• 5 years’ experience in leading teams that support Business Management, Product Management, Service Delivery functions.
• Project management, change management or continuous improvement certification.
• Minimum bachelor’s degree accreditation

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.Our commitment to Diversity and Inclusion:We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.