Claims Administrator

Our Purpose and Mission

Our purpose: Bring nobility back to life insurance and protect Australians the way they need and deserve to be protected. We deliver on our important social license and aspire to be the leading direct wealth provider.

Our mission:Better protect Australians and their families, providing more affordable, accessible life insurance.

Job Description

Role Purpose and Summary

The purpose of this role is to provide administration support to the NobleOak Claims team and assist in settling claims as efficiently as possible, to provide a positive experience for all claimants. This role will work closely with others in the team to manage the portfolio, build highly engaged relationships with claimants, stakeholders and reinsurers.

Key Accountabilities

• Stakeholder Management - Build rapport with claimants through understanding their needs and use the rapport to positively influence the outcome of the claim.
• Claims Administration - Creating new claims files (electronically and hard copy) and checking claims information on the policy administration system.

Key Responsibilities

• Customer Service - Attending to claimant enquires both verbally and written in a timely manner and provide support to the claimant to complete necessary paperwork and request additional information as required.
• Claim Processing - Identify eligibility and type of claims and issue appropriate paperwork to claimant.
• Communication - Maintain regular communication with Claimants and other key stakeholders.
• Payment Processing - Allocating and processing payments in consultation with Finance Team and ensuring all claims transactions are added to the policy administration system.
• Compliance and Efficiencies - Ensure all work is processed within SLA and other key metrics.
• Delivery Focus – Strive to exceed all metrics and KPIs while providing excellent consistent customer service.
• Culture Champion - Like all NobleOak roles, this role must be a strong ambassador and champion of the NobleOak high performance culture and brand values. Always displaying positivity, energy and integrity, taking responsibility for actions and building on a positive and engaging diverse team dynamic. Our values and culture are outlined on the back page is this document.

Desired Skills and Experience

Capabilities

• Advanced skills in managing information in a professional business environment.
• Demonstrated high standards of team work, including contributing to meeting deadlines in a busy work environment.
• Well-developed interpersonal, communication, analytical, and self-management skills.
• Demonstrated ability to deal with confidential information.
• Demonstrated ability to positively interact with a range of internal and external stakeholders and represent the organisation in a professional manner.
• Strong attention to detail with highly accurate word processing, spreadsheets and data entry skills.
• Strong customer service skills.
• Initiative and good judgment to be proactive and determine priorities.
• Ability to multi-task, prioritize and to be flexible to adapt to changing demands, volumes and schedules.

Experience & Qualifications

• Previous experience in processing insurance claims and management of insurance data.
• Knowledge of Life Insurance Products including Income Protection, Trauma and TPD.
• Completion of a Medical Terminology course would be highly regarded.