Claims Advisor

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Right now, we’re seeking a Claims Advisor who will play their part in this shared purpose. Who’ll bring their authentic selves to work, demonstrate compassion and care, and collaborate in a team to improve the everyday — for Victorians, our colleagues and our partners.

About the role

As a Claims Advisor, you will manage claims in a pool based environment to ensure our injured clients receive the appropriate treatment and services. In this fast paced and varied role, you will manage the provisions of medical and rehabilitation services whilst engaging with stakeholders including clients, service providers and key internal stakeholders.

What we’re looking for

Strong written and verbal communication

You will have an ability to communicate with clients, lead great conversations and provide the right solutions within a legislative framework.

Demonstrated ability to make sound decisions

Demonstrated ability to make timely and accurate liability claims management decisions in line with the claims management delegation.

Highly motivated

An ability to thrive in an ever-changing work environment, with an eagerness to learn and apply feedback and coaching to achieve targets and expectations. 

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Claims Advisor you’ll also:

Make a positive difference

Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together.

Be well looked after 

Your wellbeing is our priority. Take advantage of our in-house GP and extensive health initiatives. With flexible hybrid working arrangements, you’ll be set up for success.

Grow your career

We’re committed to your personal and professional growth, with extensive opportunities for development and access to the LinkedIn Learning Digital Hub. Find your passion and grow your career with study leave and volunteer days.

Ready to put care in action?We’d like to hear from you.

Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact People, Culture and Engagement on 03 5225 7*** for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Wednesday, 3rd July 2024.

If we can do anything to help make applying for this role easier, please let our People & Culture Team know at **************@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices. We encourage Aboriginal and Torres Strait Island people, people with disability, women and gender diverse people, culturally diverse and LGBTIQ+ people to apply for our roles.

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. 

This role will require you to have a valid Working with Children Check.