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Who we are
We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty.
We're also committed to making a positive difference for our people and in the communities where we work and live. It's why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off program.
Get to know the business
AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating in Australia for more than 60 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.
About the Team
The Financial Lines Claims team has five locations across the Pacific including Sydney, Melbourne, Auckland, Perth and Brisbane. Known for its technical leadership across Financial Lines and particularly in D & O, the team provides bespoke services to insureds and brokers in relation to all types of Financial Lines claims.
Reporting to the Head of Financial Lines Claims, Pacific you will manage a portfolio of AIG's largest claims including professional indemnity, D&O and management liability claims, in accordance with AIG's Proactive Claims Management guidelines.
About the role
The purpose of this role is to handle Financial Lines 'Major Loss' claims that have the highest level of complexity and have a higher monetary exposure to the company. This may include coverage determinations, investigating the loss, conducting an independent assessment as to the company's exposure, participation in developing and implementing the most cost effective and timely resolution of the claim, and quantum analysis, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. May also include cross-border claims handling, including awareness of legal and regulatory systems outside "home" jurisdiction.
What you need to know
Key accountabilities will include but not limited to:
- Managing Major Loss claims handling enquiry, coverage determination, quantum analysis and legal liability assessment, where appropriate.
- Prepares and evaluates investigation strategies, which identify critical issues affecting liability, causation and damages.
- Ensuring effective vendor and litigation management on Major Loss claims within a personal allocation
- Reporting key claims messages to Senior Claims Management
- Broader internal / external stakeholder communication where required, as Financial LinesTechnical Claims expert and thought leader
- Delivery of technical training to colleagues as appropriate.
- Represent AIG Financial Lines claims expertise on external technical panels and / or industry forums
- Financial control through consistent reserve and other financial transaction discipline
What we're looking for
- Excellent communication skills, both written & verbal
- Strong presentation skills
- Time management - ability to manage & prioritise workload and diary management
- Experienced in stakeholder management, both internal (underwriting, distribution) and external (brokers, major account clients)
- Strong specialist knowledge in Major Loss Financial LinesTechnical Claims topics (ideally with construction expertise)
- Policy language skills enabling accurate and consistent policy wording interpretation Market Leading knowledge of legal / regulatory and litigation / procedural requirements
- Ability to manage claims outside local jurisdiction where appropriate, including, regular interaction with claims team in originating jurisdiction and ensure regular reporting in both locations
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Australia Limited
