AddressThe Role
We have an exciting opportunity for a Claims Advisor to join our CTP claims business.
This busy and varied role will see you managing a portfolio of specialised CTP claims from inception, investigating liability, providing reasonable and appropriate treatment and rehabilitation, gathering and analysing medical and financial documentation, assessing the value of the claim and negotiating settlement.
The role involves the investigation, coordination and management of suspected unmeritorious or fraudulent claims and to minimise claims costs and reduce and possible exposure of fraudulent activity.
The successful candidate will work to strengthen the investigative skills of the team and to enhance a more stringent claims management process.
What you’ll do
- Proactively manage a portfolio of claims in accordance with legislative, regulatory and procedural guidelines to achieve cost effective and timely claims resolution
- Manage suspected fraudulent clams, when provided with misleading statements, misleading information or exaggerating injuries, including minimal impact and staging fake motor vehicle crashes, intentionally misrepresenting facts, providing false documents or manipulating the claims process for financial gain
- Demonstrate excellent knowledge of investigation practices, preferably or personal injury insurance claims completed to the highest standard
- Utilise analytics, monitoring and investigation techniques to detect fraud in the scheme
- Demonstrate complex investigation and training to enable effective and efficient management of complex claim investigations
- Develop skillsets and expand knowledge through mentoring and attending internal and external training / seminars
- Demonstrates exceptional powers of reasoning in solving problems and deciphering information
- Effectively communicate decisions and negotiate to achieve successful outcomes
- Consulting with internal and external stakeholders to discuss and seek advice in relation to claims and decisions and file direction
- Build, enhance and maintain quality relationships with all internal and external customers to ensure customer expectations are met and exceeded
- Effectively utilise computer systems and technology to manage work, time and processes
- Requirement to work autonomously and as part of a team
What you’ll bring
- At least 3 years’ experience with managing a portfolio of CTP claims
- Tertiary qualifications in business, commerce, law, insurance or related fields
- Proven experience in complex CTP claims investigations
- Investigations related experience and/or studies
- Prior work in the fields of minimal impact and staged accidents, accident investigations and personal injuries compensation will be highly regarded
- Strong negotiation skills and experience in independent advocacy
- Highly developed communication skills, including the ability to consult and liaise effectively with a diverse range of people
- Exceptional problem solving and resolution capabilities
- Ability to interpret complex information and respond by developing appropriate actions
- Analysing evidence and identifying avenues for further inquiry to thoroughly investigate any discrepancies in the evidence
- Must have excellent self-management and the ability to perform well under pressure
- High standard of written communication across traditional and electronic communication media
- Display behaviours that contribute and drive a positive culture
What we can offer you
- Flexible working arrangements
- Up to 25% off insurance, Banking, superannuation
- Discounted home Loan and Personal Loan rates
- Employee share scheme
- Suncorp has partnered with Personal Injury Education Foundation (PIEF) to offer additional learning opportunities to Personal Injury claims team members. The partnership enables Suncorp to connect industry recognised qualifications, as well as short professional courses with your capability, and career pathway, providing you with the steppingstones for a successful career in Personal Injury.
- Study Support, Employee Referral Program ($1000), Years of Service Recognition
About Suncorp
Suncorp Group Limited is a top 50 ASX-listed company with $96 billion in assets. The company has evolved into a unique franchise, delivering highly valued banking and wealth, and insurance products and services across Australia and New Zealand.
Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, wealth management and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time.
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our new employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.
If this role sounds like the challenge you have been looking for please submit an application online today.
Advertised: 23 Aug 2022 AUS Eastern Standard Time
Applications close: 09 Sep 2022 AUS Eastern Standard Time
