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We currently have a position available for a customer service focused professional to join our Workers Compensation Claims team based in Newcastle or Sydney.
The role manages a portfolio of Workers with Highest Needs. These claims are of a complex nature and require continued collaboration with internal and external stakeholders.
What you'll do:
- Manage a portfolio of Personal Injury Claims, where you are responsible for dealing with the sensitivities surrounding complex injuries, sustained by workers.
- Accurately review and assess claims, ensuring injured workers received their correct entitlements.
- Communicate in a clear and concise approach with all key stakeholders.
- Manage workflow to ensure that all activities are completed within applicable timeframes.
- Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management.
- Provide an excellent level of customer service to the legislative authority, employers and injured workers.
- Develop and monitor Injury Management Plans with claimants, utilising open ended questioning to elicit SMART goals relevant to their circumstances.
- Deliver base practice outcomes in line with current legislation, timely responses and efficiency in processing.
What you'll bring:
- Experience with Workers Compensation Claims, Portfolio Claims management or Call Centre experience.
- Strong team player with a proven track record of providing excellent customer service.
- Exceptional listening and communication skills in a high-volume work environment.
- Strong analytical or Quality Assurance focus.
- Focused attention to detail and accurate reporting skills.
- Ability to demonstrate compassion and empathy for the customer.
- Proven ability to build rapport with customers and key partners.
- Ability to interpret complex information and respond by developing appropriate actions.
- High standard of written and verbal communication skills.
- Effective case management skills in a high-volume work environment.
- Effective time management skills with the ability to adhere to strict timeframes.
- High level of resilience and ability to manage complex, sensitive and challenging matters.
- Allied Health experience would be highly regarded but not essential.
- Guidewire experience would be highly regarded but not essential.
The successful candidate will need to have exceptional communication and time management skills. They will also be able to effectively manage all aspects of each claim whilst keeping in the restraints of the NSW legislation. It is ideal for the successful candidate to have a demonstrated claims experience, ideally within Workers Compensation claims and/or you will have an allied health background.
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you'll love working with us
For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.
If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.
Chase the Sun, apply online today! Your future at Suncorp Group awaits!
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
