Claims and Disputes Officer

Our client is seeking a new, dedicated, and friendly, Claims and Disputes Officer to join their warm and welcoming team on a temporary, full-time basis (6 months min). Located in CBD, with free parking on-site, this is a great opportunity to advance your career in customer service and claims. Hybrid work is available with three days in the office and two at home provided.

Client Details

Our client is a leading insurance firm, that is backed by one of the most recognisable and high performing Australian businesses. They specialise in a wide variety of insurance and insurance claims but had a vested interest in the travel, automotive and retail space. This opportunity is due to growth within the team and will be a temporary, full-time role for a minimum duration of six-months. Location, Melbourne CBD.

Description

Reporting to the Client Services Manager, your main role and responsibilities will include but not limited to:

• Assisting members with their insurance claims, disputes, and payouts.
• Answering all inbound communication from members and third parties via phone and e-mail.
• Writing e-mail reports to members, repairers, and third parties about payout status.
• Communications internally with account managers for claim updates.
• Maintaining and building customer relationships through promptly actioning requests.
• General administrative duties and ad-hoc tasks as required.

Profile

We are looking for a candidate with excellent communications skills to join the hardworking team as a Claims and Disputes Officer. You will need to demonstrate a high attention to detail and be able to keep members informed about the status of their claim. This is a fast-paced inbound role and one where you will be challenged every day. This role will be required to working Monday - Friday, full-time hours in the CBD, with 2 days WFH offered.

Job Offer

You would be joining an already established team that values, respect, care, and teamwork plus additional benefits of:

• Melbourne CBD Location.

• Full-Time, Monday - Friday, 9am - 5pm.

• $35 Per Hour Plus Superannuation.

• Great Training & Development Program.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Monique Wall at ***********@pagepersonnel.com.au