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SalaryTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Claims Associate
PRIMARY PURPOSE: Processes and reviews subrogation claims across all lines of business and all jurisdictions within an entry level caseload and processes payment checks received in accordance with company check processing guidelines; processes the regular monthly payment recovery files; coordinates with collection agencies; and supports the Claims Recovery Team within company standards and industry best practices.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Responsible for assigned inventory of subrogation files with recovery.
- Maintains a monthly diary on cadence, aligned to department service expectations and schedules; follows up to ensure timely payment.
- Processes recoveries into various claims systems to ensure the recovery dollars are applied to appropriate claims file.
- Works with collections agencies when appropriate to collect from at-fault parties and records details in claims file.
- Uses technology and resources, as needed, to complete investigation.
- Responds to clients' questions timely and professionally.
- Approves and/or pays bills as appropriate.
- Prepares various type status reports for clients.
- Performs other duties as assigned.
Education & Licensing
High school diploma or GED required.
Experience
Two (2) years of general office experience or equivalent combination of education and experience required. Claims industry experience preferred.
Skills & Knowledge
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Good interpersonal skills
- Ability to meet or exceed Service Expectations
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
