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Form of work- Remote/Work from home opportunity - Open to candidates in QLD, WA, NSW and VIC
- Multiple positions available within our Home Claims team
- 12 month contract opportunities available starting on 4th March 2024
About Hollard
Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together".
Your team
Home Claims forms part of our Operations department which is known as the heart of Hollard. Our culture revolves around working collaboratively to achieve the best outcomes for our customers. We support one another, ensuring all Hollardites are set up for success.
Home Claims is all about making a difference for our people and the communities they call home, enabling our team members to place our customers at the heart of their decisions. Our Home Claims employees provide support and understanding for customers in some of their most challenging times, while finding outcomes that get them back in their homes safely and swiftly.
Your duties & responsibilities
- Review and proactively manage allocated claims within Service Level Agreements and in line with regulatory requirements.
- Communicate with the insured, policyholders, and other relevant parties to gather necessary documentation and information related to the claim.
- Answer incoming calls promptly and professionally, addressing customer enquiries, concerns and requests in a timely manner.
- Interpret policy coverage, and determine if coverage applies to claims submitted, escalating issues as needed.
We believe in setting our employees up for success, which is why we provide 6 weeks of training. Our training program is conducted virtually so you can gain all the knowledge you need to excel in your role.
The start date for these roles is 4th March 2024.
Your knowledge & experience
- Previous experience in a Contact Centre/Claims role is essential
- Home claims experience highly desirable with bonus points for storm/catastrophe trained applicants
- Strong telephony skills, including active listening to assess customer needs quickly and provide solutions proactively
- Experience with the claims management software, ClaimCenter
- Strong understanding of Customer Service ethics
- Excellent time-management skills in order to prioritise and manage multiple claims simultaneously
Working at Hollard
At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:
- Professional and technical development opportunities
- Additional leave options, including 5 well-being days each year
- Novated lease options
- Corporate employee discounts from various retailers
- Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP
Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
Even if you don’t meet all our selection criteria, we encourage you to apply.
Please note that a full background check will be completed on the successful applicant.
NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.
