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SalarySirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!We are now seeking applicants for our Insurance team as a Claims Consultant. Aligned to the Allied Moving Services brand, our role offers Work from Home flexibility with a hybrid set up under our Work From Home policy.Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.Want to hear more?
You will be primarily responsible for assessing and settling Allied clients claims according to policy and within best practise when engaging with clients. This role involves managing our clients satisfaction with the Allied brand during difficult circumstances of potentially lost or damaged possessions during their household relocation. You will interact with clients within the legal requirements of our insurance product.Key responsibilities will include:
- To ensure that the potential brand damage from a claim is mitigated through delivery of professional, diligent, empathetic and timely customer service.
- To receive initial claim advice from customer and after ensuring customer has appropriate Transit cover, dispatching claim information to the customer.
- Follow up and review documentation, and liaise with branch/agents to ensure a full and timely assessment of a claim.
- Arrange quotations and repair of lost/replacements items as required. Where appropriate, to conduct or arrange inspections or recommend appointment of an external loss assessor.
- Undertake thorough investigation to trace missing items and establish probable cause of damage.
- Assess and settle claims in a timely manner within designated authority levels or escalate a settlement recommendation to Customer Service Supervisor - Claims for further instruction and guidance on claim settlements & policy where above the authority limits.
- Make assessments and negotiation decisions that are both within the policy/legal requirements and are reasonable given the facts presented.
- To negotiate settlement details with customers
Our ideal candidate will bring a strong work ethic and motivated to succeed in the role. Those with a positive attitude to learning and team work will flourish in our environment. Previous experience in customer service or the claims/insurance environment will set you up for success in this role.
- Attention to detail with demonstrated accuracy of information
- Time management & organizational skills
- High level verbal, written communication skills
- Interpersonal skills
- Previous General Insurance claims position (Home, Motor, Marine Transit)
If this seems like the role for you, don’t hesitate! Hit the APPLY NOW to provide a resume and cover letter.
