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Form of work
Salary- Full-time | Permanent | Monday to Friday | Onsite Parking | Cleveland Office
- Experience in a similar role required | Stable & Essential Services Industry | Work/Life Balance
- National family-owned and operated business with over 90 years experience
Everybody knows a JJ’s Truck when they see one . . . our iconic green and gold fleet head out rain or shine for collections in your area.
But did you know we have 23 divisions, 135 sites nationally, employ nearly 3000 people and operate a fleet of over 2300!
We do more than collect the bin from your street, we also convert waste into clean energy, divert food waste from landfill and convert to compost, manufacture customised waste management equipment, asbestos removal, refine and recycle oil, manage and maintain our fleet inhouse and have our own bespoke technology systems.
Our teams include Drivers/Operators, Heavy Vehicle Mechanics, Customer Service, Operations, Finance, IT/Digital, Environment, Engineering, Industrial Chemists, Safety, Administration and much more . . .
With so much opportunity, what is your career path?
ABOUT THE ROLE
We are seeking an experienced, reliable, experienced Incident & Claims Coordinator to provide efficient support to the company’s national operations. For this role you will be involved in the day-to-day management of motor vehicle and property claims.
With a key focus on compliance and support; you will be skilled in providing advice and eager to follow-up, keeping all stakeholders updated throughout the process.
KEY RESPONSIBILITIES
- Managing the company’s internal motor vehicle claims from lodgment to resolution;
- Reviewing incident reports for completeness
- Notifying our insurers of reported incidents and/or claims where relevant
- Liaising with our managers, third parties, insurers, solicitors, loss assessors and hire car companies via email and phone
- Responding to claims in an appropriate and timely manner
- Assisting our sites in determining liability for incidents
- Working closely with in-house lawyers to manage claim disputes
- Administrative duties including taking phone calls, sending emails, printing, filing and processing payments associated with the managed claims
ABOUT YOU
- Experience working in a similar role
- KPI and customer focused with the ability to perform under pressure
- Excellent attention to detail
- High level of communication skills, both verbal and written
- Able to work collaboratively in a small team
- Moderate to advanced Microsoft Office capability
- Excellent data entry skills and an eye for detail
- Demonstrate the ability to be a quick learner in a fast pace and varied role
- Strong work ethic, integrity, honesty and commitment
- Ability to learn new internal programs and technology
- Be proactive and strive to upskill
- A commitment to achieving customer service of the highest standard
BENEFITS
We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including:
- The stability of a national, Australian family owned and operated business with over 90 years’ experience
- Work/life balance
- Essential services industry – job stability
- Full-time, permanent role
- Parking
- Cleveland – Head Office location
- Career development and growth opportunities
- Introductory and ongoing training
- Health-fund discounts
- Salary sacrificing and novated leasing
- Banking partnerships – including financial, budgeting and mortgage advice
- Discounts at over 100 retailers (including groceries and fuel)
- Car servicing, parts and accessories discounts – plus new car discounts
NEXT STEPS
Interested applicants should APPLY NOW
Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.
To view our other vacancies or more information about the role go to: www.jjswaste.com.au/careers
ABOUT THE COMPANY
Established in 1932, JJ’s Waste & Recycling (formerly J.J. Richards & Sons Pty Ltd) is Australia’s largest, family-owned and operated waste management company.
From humble beginnings as a small family business, our team has grown across Australia, NZ & the US, and we’re passionate about effective waste management.
With a dynamic attitude that values our people, their safety and the environment. We strive for an innovative, collaborative, and high-performance culture that celebrates the contribution of every employee.
No agencies please, we’ve got this one covered! Unsolicited communication will result in the forfeiture of any engagement or partnership.
