AddressAt Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.
Claims Service Consultant | Perth WA or Melbourne VIC
The primary purpose of this role is to assist Allianz customers in their time of need and in a manner that needs to deliver a cost-effective, consistent, and positive experience.
You'll be responsible for:
- Following the Allianz Claims Management Process.
- Ensuring and maintaining knowledge of current legislation and how this impact claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity at claims lodgement and throughout the life of the claim.
- Managing claimant as well as internal and external stakeholder expectations and relationships.
- Building and maintaining positive working relationships within the team and greater business unit.
- Tailoring communication skills to suit client interactions, by matching voice tone, pace, and style appropriately.
Important to your success:
- Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for Allianz.
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information.
- Experience in handling claims management processes and procedures across a variety of general insurance product lines.
- Meet specific technical capability and competence standards that are required for professional progression within Allianz, including the submission of a portfolio of supporting evidence.
- Able to work collaboratively in a team environment.
What's on offer?
- Be part of a team that's open-minded, supportive, approachable, and genuinely focused on customer outcomes
- You'll be given the opportunity to make a meaningful impact on how we do things
- As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers, and our community
- Allianz is a leading global insurer and a place where you can grow your skills and develop your career with the support of your leaders.
About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. We support flexibility so please discuss your needs with us during the process.
Let's care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers
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