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SalaryWelcome to This Australian Life.
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.
We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not discover where we can go?
Your employee benefits include:
- Hybrid working options
- A secure full time and permanent job opportunity
- A generous company paid life insurance and super plan.
- Recognition and reward programs that acknowledge great work.
- Diverse business with multiple career pathways - we have over 30% internal mobility.
In this role you will undertake customer service and administration in support of the Claims function, including but not limited to:
Handle all administration of claims files and the policy administration systems with accuracy, care and in accordance with TAL Claims standard processes, procedures and policies
Processing of customer amendments post claims via administration systems (database)
Support customers through claims lodgement and information gathering in order to assess claims as timely as possible by:
- Customer and partner stakeholder management (e.g. advisers, trustees, fund administrators) whilst monitoring service delivery and quality
- Proactively managing communication with customers and clients relating to the management of the claim
- Service the in-bound Direct claims IVR, and other claims IVRs as required, including but not limited claim queries, notifications and basic eligibility triaging
- Respond to all enquiries from claimants and representatives within service standards aiming to achieve first point of resolution
- Take responsibility to obtain a quick resolution of escalations and complaints
To be successful in this role you will have,
- Minimum 1-2 years in a customer service based role
- Excellent problem solving skills
- Ability to build rapport over the phone and demonstrate empathy with customers during difficult times
- Outstanding relationship management and negotiation skills
- Meticulous attention to detail
- Understanding of medical terminology (desirable)
As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
Additional Information
At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here.
To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
