Service Manager - Workers Compensation Claims

The opportunity

It’s an exciting time to be joining QBE’s Managed Fund Claims (Worker’s Compensation). As a Service Manager, you will be responsible for providing direction, coaching, and coordination for a team of Case Managers and specialists. You will provide advice to the team on claims management, legislation, and quality, whilst leading the team in achieving individual and team performance targets.

Your new role

• Supervise the quality management of all claims with the team
• Plan, manage and review team performance and customer satisfaction 
• Identify training needs, assist in facilitating appropriate support and provide coaching/mentoring
• Ensure compliance with relevant legal, regulatory, industry and ethical standards

About you

• Extensive experience in a workers’ Compensation Claims role or similar role 
• Broad knowledge of Workers Compensation laws and compliance obligations with a core focus on legislative knowledge and work capacity decisions
• Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management.
• Excellent people, communication, written, and networking skills.
• A person-centred approach to customer service and people management.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 12 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at ***********@qbe.com