Claims Specialist

Coles Group

To sustainably feed all Australians to help them live healthier, happier lives.

Coles Group is one of Australia’s largest and most iconic retailers, with more than 2,400 outlets across our portfolio of Australian supermarkets, liquor and convenience stores. We have a proud history starting in 1914 when G.J. Coles opened our first store in Collingwood, Victoria.

Today we have 120,000 team members who are making a difference, processing more than 21 million customer transactions each week, providing our customers with products from thousands of farmers and suppliers. We look ahead, energise each other and deliver with pride. These are the behaviours we exhibit when we’re at our best. Our team members are a diverse bunch and we authentically celebrate this at Coles Group - because a diverse workforce and an inclusive culture drives innovation, diversity of thought, new ideas and a better work environment for everyone.

We have an important role to play in creating jobs, supporting our suppliers and making a positive difference in our Australian local communities. We provide a range of fresh food, groceries, general merchandise, liquor, and financial services.

Our strategy is focused on changing at pace, efficiency and innovation, and we’re committed to having a positive impact on the lives of all Australians, now and into the future.

As the Claims Specialist - Workers Compensation, you'll report to the Claims Management Team Leader, you will be responsible for managing the portfolio of part of NSW.

• 🤝Relationship Building and Management
  

  Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals

• 💼Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 💬Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 👥Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• ✅Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 🛎Service orientation
  

  Actively seeks and develops strategies to help key stakeholders