Address- Step into a Case Management role in Home Claims with great benefits
- Full-time, Permanent role based at Mile End, WFH options
- Join a high-performance team with a supportive and inclusive culture
Your new opportunity
Reporting to the Manager Home Case Management, you will have a fantastic opportunity to utilise your existing claims knowledge and experience to manage complex building claims including any escalations through providing the highest quality of services to our members and working closely with your new team members – teamwork is critical to this role.
You will have the ability to make recommendations for process or cost improvement and participate in making effective change.
As an important member of our team, you will:
· Establish and maintain effective, professional relationships with internal and external partners ensuring the interests of RAA are always priority.
· Deliver exceptional member service and end to end claims Case Management
· Manage complex, large, or unusual claims to achieve great outcomes for our Members and RAA wherever possible, and in compliance with all relevant acts, guidelines, process, and quality standards.
· Engage and liaise with relevant internal and external stakeholders in the negotiation, progress, and settlement of claims
· Ensure communication and sharing of key information is maintained across all stakeholders throughout the claim.
About you
You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture.
Your patience, commitment to member service and strong communication skills, coupled with your excellent organisational ability and flair for building strong working relationships will see you succeed in this role. Additionally, your ability to problem solve, identify areas for improvement, and implement change, will add further to your success.
We are also looking for:
· Amazing team player skills with the ability to work independently
· Proven ability to provide excellent quality of work to our members, including effective decision making
· ANZIIF Insurance qualifications are highly regarded.
· Strong working experience within General Insurance Home Claims
· Sound knowledge of Home Building Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, and required legislative requirements arising from relevant Acts.
About us
As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.
In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.
We’re also one of the state’s largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.
Benefits
We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:
- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan
Apply
To Make a Move That Matters, and work for a passionate SA organisation with members at heart click "Apply" to attach a CV and cover letter addressed to Leonie Holst, Talent Acquisition Consultant.
Applications close 9am Monday 27th May 2024.
You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.
Please note applications may be short-listed and progressed prior to the closing date.
We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.
