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Form of workSo many reasons to CHUse CHU!
We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.
A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our hybrid working model and technology enables our people to be close-knit and connected.
All about CHU
CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2017-2018, 2021-2023 & 2019 winner of ANZIIF Excellence in Workplace Diversity and Inclusion.
Working with CHU
When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. To support and reward you, we offer:
- Work where suits you best - we offer an inclusive and flexible hybrid work model
- Real connection and interaction - we offer Company wide team & ConneCHUn Days
- Hard work deserves recognition - competitive salary packaging and annual bonus scheme
- Grow your future savings - employer matched superannuation contributions
- Take the stress out of the unexpected – access extra flexible leave for life’s ups and downs
- Celebrate the joy of parenthood - 18 weeks paid parental leave
- We support your charitable work - paid volunteer days
- Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
- Grow with us - professional development and study assistance
- Support when you need it most – extensive health & wellbeing initiatives
- Diversify your experience - Work and Travel Adventure Program
- Family first - CHU are accredited as a Family Inclusive Workplace 2022/23
- You can be you - CHU are recognised as an Inclusive Employer 2023/24 by the DCA
For further information, head to our careers page here https://www.chu.com.au/work-with-chu/our-benefits/
What your new job looks like
- Day to day responsibility for resource allocation and management of team members performance, recruitment, coaching and mentoring, growth and development
- Management of all claims triaged to your Team, ensuring adherence to required SLAs, optimising the performance of your Client Team including effective workflow planning, management and delivery
- Supporting the National Claims Service Manager on the delivery of key strategic initiatives and projects, as required
- Following national workflow processes and collaboration to optimise CHU claims performance
- Provide strategic input into the technical claims function, including identifying and executing business improvement initiatives
- When required, provide technical claims advice
- Responsible to ensure delivery of a "Concierge" claims service on every claim (in accordance with company standards and GICOP).
- Conducting regular audits and undertaking appropriate reviews
- Effectively manage any first tier consumer complaints that may occur
We'd love to meet you
Especially if you can talk to us about your:
- Extensive General Insurance claims experience, knowledge of claims operations and understanding of quality service standards
- Considerable Leadership experience gained in a variety of roles
- Proven experience in managing virtual teams/dispersed teams geographically
- Proven experience in delivering change management within organisations, including the ability to provide inspirational and situational leadership
- Proven ability to build and maintain high performing and highly engaged teams through your positive and patient style
- Strong problem solving and ability to think analytically
- Comprehensive experience in dealing with loss assessors, repairers, brokers, strata managers etc
- Management of claims delivery
Our commitment to you
At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment.
Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future.
We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience. Requests can be sent to ***********@chu.com.au
