Client Care Representative - Brisbane

We are looking for talented, enthusiastic and dedicated Client Care Representatives to join our clinics located in Brisbane.
Two permanent, part-time opportunities exist:

• 3 days per week in our Brisbane City / North Brisbane clinics
• 3-4 days per week in our South Brisbane clinics

Who are we?
Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.
We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team!
What will you be doing?
As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

• Scheduling and amending appointments for clients
• Greeting clients at the clinic
• Assisting with client and doctor enquiries
• Answering clinic phone calls & email enquiries
• Providing basic troubleshooting for hearing devices
• Accurate billing of appointments
• Other general office duties

What do you need to be successful in this role?

• A passion for delivering an amazing client experience
• Excellent verbal and written communication skills and lots of patience
• Demonstrated experience working within a team environment
• Demonstrated judgement and advanced skills in the delivery of administrative services
• Excellent computer skills
• A warm, collaborative, can-do attitude
• Excellent problem solving skills
• Willingness to travel to cover sick leave and annual leave at our other Brisbane clinics from time to time.

Why work with us?
You will be working as part of a dynamic and high performing team in a genuinely rewarding role with purpose and meaning.
Neurosensory believes in its people and ensures all new starters are provided with the training and support required to excel in their new role and with the opportunity to grow and develop in their role and beyond.
Plus, access to a wide range of benefits such as discounts on hearing devices, access to our online wellbeing platform, discounts and cashback from a wide range of retailers, and much more!
Sounds interesting?
If you feel that this opportunity is right for you, we would love to hear from you! For questions, please reach out to us at
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.