AddressMultiple Positions - Eight Mile Plains & Maroochydore
About Veteran Legal - Veteran Legal is a leading private legal business that specialises in providing advice and assistance to Veterans in Australia regarding their claim’s compensation. Our mission is to offer expert legal advice along with unparalleled customer service to ensure our heroes are supported throughout the long journey to receiving their entitlement. We're passionate about the work we do and are looking for a like-minded individual to join our dedicated team.
Key Responsibilities
- Fulfilling the role of primary point of contact for assigned veteran clients throughout their journey with the company, including managing their liaison with various team members and providing regular updates of progress.
- Assessing and actioning communication from the Department of Veteran Affairs (DVA) regarding the claims submitted on behalf of assigned veteran clients.
- Collating evidence and reports to support claims of assigned veteran clients.
- Responding to requests for information from Doctors or other health providers.
- Communicating with DVA via phone call and email to follow up on missing or outstanding items / documentation.
- Ensuring all veteran records and files are up to date and accurately maintained on both Google Drive and Halaxy.
- Accurate auditing of the status of claims of assigned veteran clients to ensure prompt resolution.
- Completing other adhoc tasks as reasonably directed by the General Manger or other line manager.
Qualifications
- Exceptional communication skills—both verbal and written.
- Strong attention to detail
- Experience with Hubspot or similar CRM software is desirable.
- Previous experience in administration preferred.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Key Competencies
- Customer Service Excellence
- Attention to Detail
- Teamwork and Collaboration
- Communication Skills
- Adaptability
- Confidentiality and Integrity
How to Apply
If you are a dedicated professional with a passion for providing high-quality care to veterans, click the apply button and upload your CV with cover letter.
Veteran Legal appreciates the time taken to make an application; however, due to the high volume of applicants expected, we cannot respond to every application. If you have not had a response within three (3) weeks of your application, please consider that your application has been unsuccessful at this time.
Please note that Veteran Legal does not utilise recruitment agents except by invitation.
Veteran Legal is an equal opportunity employer. Join us at Veteran Legal and make a meaningful impact in the lives of our Australian Veterans. We look forward to having you as part of our team.
