AddressYour Helpers Homes Services has been a registered provider under the National Disability and Insurance Scheme (NDIS) providing home cleaning and gardening supports since 2020. We are known for working with people with permanent physical or mental disabilities. Respect is one of our core values, we take the time to listen and understand what our clients’ needs are to help make life easier.
If you are an experienced, self-motivated and organised individual who may or may not have experience in the NDIS sector– we have an exciting opportunity for you to join our rapidly growing business.
As the Client Care Coordinator, you will be responsible for personally attending participants homes and onboarding them with our services completing Service Agreements and Schedule of Supports and building relationships. You will be a great multi-tasker with and outgoing and friendly personality ready to take on what is put on your plate each day. You will be the hub of the business, pulling the strings so that everything operates like a well-oiled organised machine by addressing issues as they arise and constantly keeping the communication happening between participants, cleaners, gardeners and their supports.
About this role:
- Meeting Participants in their homes and creating new Service Agreements and Schedule of Supports
- Allocating cleaners and or gardeners to fulfil the Participants requests
- Entry of job duties and requirements into the system and upload photos for each job
- Manage incoming requests in a friendly and professional manner via phone and email
- Liaise and update Support Coordinators and other relevant supports as required
- Regularly updating and communicating with cleaners and gardeners regarding new jobs and concerns and changes
- Monitor, mediate, and log both client and cleaner/gardener activity, and follow up on all client issues that require attention or action
- Excellent Customer Service, answering incoming calls, gaining appropriate information
- Amending job schedules for clients/cleaners/gardeners as required
- Weekly Client Care calls to Participants to ensure they are happy with the service received and following up on any issues/concerns/queries
Ideally, we would like you to:
- Have previous experience in a face to face client relationship building capacity
- Have very strong administration skills and attention to detail
- Be personable, approachable, motivated, reliable and passionate with a can-do attitude
- Be able to build strong relationships and rapport with internal team and clients and always deliver exceptional customer service
- You have a big heart, a little patience, and a desire to improve the lives of people whom have disabilities
- Have strong communication, problem-solving, time management and conflict resolution skills
- Have proficient computer skills, including Microsoft Office (Word and Excel)
- Be flexible, adaptable and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment
- Experience in the NDIS sector an advantage
- Customer service experience is a must, with the ability to consultatively sell services
- Most of your visits will be in the Logan / Beenleigh area with a future view of being based in an office in this area
- Current valid Drivers license
- Able to pass a NDIS Workers Clearance
What we offer:
- A rewarding career where you can make a positive difference in the lives of people with disabilities
- A welcoming and supportive working environment
- Birthdays off*
- A company that recognises and appreciates the value of the work that you do
A small fun and supportive team based in Oxenford with the view of expanding a new office in the Logan / Beenleigh area.
If this opportunity sounds like something you have been looking for, then please send a covering letter detailing your suitability and why you want to work with us, along with your resume.
