Client Intake Officer

Green Heart Care Client Intake Officer

About the Organisation

Green Heart Care is a registered NDIS and DVA provider that provides person-centred care to those living with disability based on unique needs of every Client. Our TEAM work closely with individuals and their families to improve/increase their participation in the community. We established ourselves as one of the most experienced disability companies in the industry. Our approach to quality care focuses on commitment to providing a level of expertise, training and monitoring that is difficult to match in the market we currently operate in.

Our Vision:

We aim to uncover hidden potential of those living with disability

The diverse background and perspectives of our staff, the people we support, and our inclusive and collaborative culture are the keys to our success.

GHC is looking for a Client Intake officer to facilitate Client Intake, assessment and client referral, as well as providing the client with information about their mediation pathway, other support services, and being the interface between new clients and the support they receive.

Successful applicants will have the following attributes:

• A Diploma / Cert IV level qualification in a relevant field and/or an equivalent combination of relevant experience, education and training.
• Experience in working to uphold the best interests of those living with disability and the mandatory reporting.
• Well-developed organisation and priority management skills 
• Experience in developing and maintaining productive working relationships with key internal stakeholders including a multi-disciplinary team.
• Well-developed interpersonal and communication skills
• Well-developed IT skills with the ability to navigate client management systems.
• Ability to work within and positively advance the mission and values of Green Heart Care.
• Knowledge and experience of the Support Coordinator NDIS function and why it is important in building a Participants social capacity and support the success of our funded programs.
• Previous experience working within a human services environment such as - Aged Care, Disability Care, Mental Health, Housing or a complimentary sector.

On Offer:

• Work from home/Hybrid
• Ongoing access to training & development opportunities
• Be part of a small, supportive, family business.
• Flexible work hours - be there for the school drop off and pick up.
• $35 - $39.99 per hour.