Client Liaison And Training Coordinator

As the Agsafe Client Liaison and Training Coordinator, you will be a key player in upholding Agsafe's commitment to delivering crucial training for the AgVet chemical retailer and supply chain sector. Your primary focus will be to actively engage and enrol members in relevant training programs, guide them through the Agsafe training process, and ensure strict compliance with safety standards for AgVet chemicals throughout the supply chain. This central role encompasses coordinating various training formats, overseeing training-related data in a central CRM, organising invoicing, issuing training certificates, and fostering effective communication with members across all organisational levels.

Key Responsibilities

• Generate and raise invoices for training sessions, ensuring accuracy in invoicing details and compliance with the training plan pricing model.
• Process payments and maintain accurate documentation related to invoicing.
• Collaborate with external stakeholders to provide a range of training options, including face-to-face courses, online webinars, and in-house training.
• Customise training programs and ensure timely scheduling of training sessions, considering member preferences and operational constraints.
• Regularly update training resources, communication templates, systems, and processes.
• Cultivate strong relationships with members to encourage commitment to Agsafe training initiatives.
• Develop venue proposals using existing venue data, including catering and associated audio considerations.
• Coordinate training sessions with Agsafe Trainers, members, and non-members.
• Oversee the coordination and maintenance of a central database containing member training records.
• Generate monthly reports of key findings for internal analysis to relevant stakeholders.
• Be the central point of contact for member enquiries related to training and provide regular updates on training schedules, changes, and pertinent industry updates.
• Gather feedback from members to continually enhance and improve training programs.

Qualifications and skills

• Proven experience in coordinating broad training programs.
• Strong communication and interpersonal skills to effectively engage with members at various organisational levels.
• Excellent organisational skills, including the ability to manage databases, schedules, and reporting.
• Experience with diverse training delivery modes, including face-to-face, webinars, and digital platforms such as Zoom, MS Teams, and other learning management systems.
• A diploma or degree in a relevant field (e.g., Agriculture, Environmental Science, Business) would be advantageous, however, other related skills to match or be of the equivalent will be considered.

This position reports to the National Manager, Member Services, and whilst it does not involve direct reports, it does require an adaptable, proactive individual capable of balancing member requirements with training compliance. The role is focused on fostering the extensive adoption of Agsafe training programs throughout the supply chain. Success in this role will play a crucial role in advancing Agsafe’s dedication to promoting safety and stewardship for the transport, storage, and handling of AgVet chemicals.

How to apply

Submit your confidential expression of interest, including your CV and key competencies, to angela.harrison@agsafe.org.au by Friday, 22 March 2024. For further details, please contact the Agsafe office at 02 6206 6888.