Client Partner

Snap Inc.

Snapchat is an app that empowers people to express themselves, live in the moment, learn about the world, and have fun together

Snap Inc. is a technology company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

 Working from our Sydney office, as a Client Partner you’ll act as a business owner to develop a market or market vertical. By partnering with your local Managing Director, enterprise leadership, cross functional teams and an account management team, you will be responsible for developing a go to market strategy for new business within the LCS portfolio. You will need to have natural leadership abilities, confidence using analytical tools to synthesize insights, and strong client-facing skills, especially the ability to tell a story with data that proves the value of partnering with Snap. You should be deeply curious about new business models and have strong industry expertise, demonstrate comfort with ambiguity and possess expert problem-solving skills to remove barriers and accelerate growth.  What you'll do:

• Working in the newly formed Snap Acquisition Team, own and be accountable for quarterly and annual revenue goals, pipeline management and growth of your key target accounts
• Be responsible for educating clients and agencies on best practices to deliver results 
• Identify, prioritize, and secure business opportunities from a pre agreed list of target clients across different industry verticals in Australia
• Develop metrics to measure the growth and performance of accounts and provide reports as needed
• Analyze campaign performance statistics and recommend performance enhancements
• Articulate and update clients on Snapchat products and developments
• Develop and implement best practices for client interaction, sales, and services
• Develop work plans, and create compelling sales propositions utilising internal and external data
• Ensure that our clients receive the highest level of sales and operational customer service
• Partner with other cross-functional teams on structuring and executing operational and strategic initiatives
• Develop strategic insights, highlight opportunities, and provide basic reporting on performance to clients through quarterly business reviews and joint business plans Knowledge, Skills & Abilities:
• Create persuasive sales presentations using market trends and case studies
• Responsible for portfolio, management of forecasts within Salesforce
• Experience working with performance focused products on digital platforms, e.g. dynamic product ads, CAPI integrations, conversion lift testing is desired
• In-depth knowledge of digital measurement frameworks, e.g. 3P tracking & attribution, 1P tracking + incrementality is desired
• An ability to position Snap within the video ecosystem and target advertiser brand and performance budgets
• Ability to perform well in a highly dynamic, rapidly changing and ambiguous environment 
• Excellent communication and presentation skills
• Ability to engage and partner with C-Level executives
• Proven track record of reaching and exceeding sales goals
• A passion for critical thinking and problem solving  Minimum qualifications:
• Bachelor’s degree or equivalent years of experience
• 6+ years of experience in brand & performance advertising, media sales and/or online advertising 
• Experience with onboarding and scaling new business within a portfolio
• Experience working on DR/performance media campaigns across web/app and working with product based dynamic ads

• 💬

  Customer Advocacy and Feedback

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 👍🏼

  Adoption and Success Management

  Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

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  Account Retention and Expansion

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 👥

  Collaboration

  Works with others by being open, clear in communication and listening to achieve goals

• 🛎

  Service orientation

  Actively seeks and develops strategies to help key stakeholders

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  Problem solving

  Identifies problems and develops logical solutions that address the problems