Client Relations Manager

Our Culture

We provide an exciting, modern, dynamic team sales environment. 

Whilst we have a fun and vibrant office environment, which is as far from dull and silent as an office can get, we are all highly motivated, positive, energetic and extremely results driven. 

Check us out on LinkedIn: https://www.linkedin.com/company/capital-transport

Company Description  

Capital Transport is the largest, privately owned courier and taxi truck business in the country with revenues exceeding $300M. We focus on time critical express transport with supporting logistics to provide a complete solution for our customers.

Over the past 30 years we have grown a reputation of promoting from within our business and developing a culture of providing support, mentorship and ongoing training ensuring staff are developed into both great leaders and business professionals. 

The Role

We are seeking a highly driven individual to manage our New South Wales Account Management team. Reporting to the State Sales Manager, you will be responsible for managing a dynamic client base, high customer engagement & satisfaction, growth, compliance and retention.

To be successful in the role you must have distinguished account management experience, preferably in the Transport and Logistics Industry. We are looking for someone with high levels of emotional intelligence, communication and relationship management skills who understands their needs. In a highly competitive industry, leading from the front you will coach and develop your team to see the solution where others may not. 

Key responsibilities will include:

• Lead your team to meet budgetary and client retention targets to grow the NSW Transport divisions.
• Build and maintain strong relationships with key clients and stakeholders
• Responsible for the hiring, development and leadership of the NSW Account Management team.
• Innovate processes and services to ensure we retain business
• Collaborate with Operations to develop and implement growth strategies to enhance our service offering.

Experience and Attributes

We are engaged in a fast paced and dynamic service industry where a successful Client Relations Manager will relish being able to make a real impact on the business.

• At least 3 – 5 years of experience in a similar role
• Experience in the Transport and Logistics Industry will be highly regarded
• Experience using and managing a CRM
• A positive, solutions focused attitude, with a growth mindset
• Thrives in a fast paced, high activity environment with a sense of urgency with their work and outcomes
• Degree qualifications in a relevant field will be highly regarded
• Management experience is desired but not essential.