AddressTHE ROLE
An exciting new opportunity exists at a leading commercial furniture manufacturing and supply company for a Client Relationship Manager.
Zenith are recruiting for a highly motivated Client Relationship Manager to build, strengthen and maintain new and existing relationships with our corporate clients, partners and key stakeholders. Your main objective in this role is to optimise custom relationships by providing superior service and responding and resolving all service issues raised.
The position is a permanent full-time role, based at Zenith’s stunning Surry Hills NSW showroom. This dynamic role offers career progression and a fun supportive environment. The successful candidate will receive an attractive remuneration package with performance incentives.
ABOUT US
Zenith is one of Asia Pacific’s leading furniture solutions companies with showrooms and manufacturing capabilities across the region. Established over 60 years ago, our ongoing success is built on strong relationships and partnerships with architects, interior designers and builders. We value our people and their contribution to our success. At Zenith, we believe in creating work environments where people feel inspired, motivated and valued.
KEY ACCOUNTABILITIES/DUTIES
The key accountability of the Client Relationship Manager role is to increase Zenith’s market share by developing new clients and servicing existing clients in an efficient manner.
Some of your duties will include:
- Optimising customer service focus, retention and growth by operating to an approved customer management plan.
- Building awareness of your target clients- identify and know key stakeholders (Architects and Designers, Builders and Project Managers)
- Ensure Customer Relationships are maintained and their interactions with us are continually assessed for improvement.
- Enhance customer and company business relationships by responding to and resolving service issues raised by customers.
- Establishing and maintaining a customer database within Pronto.
- Identify and materialise opportunities - ensure we are specified on tender lists.
- Respond to tender requests with accurate estimating and quoting.
- Provide presentations to the Architecture & Design community to raise awareness of the Zenith brand and offerings.
- Achieve monthly sales targets.
- Attending networking functions and events with the view of building rapport with new and existing clients.
- Presentations - prepare written proposals, undertake project/product presentations and participation in Zenith events.
- Negotiation and deal closing.
SKILLS REQUIRED
- Self-motivated and highly detail oriented with the ability to manage multiple tasks in a fast-paced environment.
- Excellent (written & verbal) communication skills.
- Proficient with computer software such as Microsoft Word, Excel, and PowerPoint.
- Excellent interpersonal skills with the ability to build rapport and work well with internal and external stakeholders.
- A solutions focused, problem solver mindset.
- Similar industry experience is preferred but not essential.
- Exceptional time management and multi-tasking abilities.
- Full training will be provided on products and systems for the successful candidate.
- Applicants must hold a current, valid drivers licence and have Sydney residency.
If you feel you have the experience and skills required for this exciting opportunity, please submit your CV along with a cover letter outlining your suitability for the position.
