AddressWe are looking for a Service Associate who embodies the 'Lead by Example' spirit, thrives in a fast-paced environment, and is passionate about promoting a culture of healthy living. This role is perfect for someone who is well-presented, with excellent communication skills, and a genuine passion for exceptional customer service.
Key Responsibilities:
- Work hands-on alongside the restaurant service team to ensure operational standards and the restaurant's concept are upheld.
- Engage actively in front-of-house operations, assisting the Managing Director to ensure maximum guest satisfaction, aligned with the company's vision and values.
- Foster a warm, professional, and nurturing atmosphere, showing genuine interest in the needs and preferences of customers to provide a personalised and memorable dining experience.
- Participate in team building, motivating, and guiding efforts to lead the team through busy services successfully while maintaining a strong and decisive leadership presence.
- Manage work pressures, competing demands, and respond effectively to challenges within the restaurant environment.
- Assist in planning job tasks and work schedules, ensuring the restaurant is adequately staffed for business demands.
- Delegate duties and responsibilities appropriately, nurturing team skills while ensuring operational and safety standards are maintained.
Qualifications & Experience:
- Previous experience in formal or casual dining settings as a Supervisor or in a similar role is essential.
- Exceptional focus on customer engagement and satisfaction.
- Proven ability to work under pressure and manage complex situations.
- Strong interpersonal and communication skills, with the ability to influence and lead a team effectively.
Why Join Us? Join a team where your passion for service excellence and healthy living is valued. You'll have the opportunity to influence dining experiences and lead a team in a vibrant, fast-paced setting. This role offers the chance to grow professionally and make a significant impact on our operational success.
If you are confident, articulate, and ready to take on the challenge of maintaining high standards in a bustling dining environment, we would love to hear from you.
