AddressClient Relationship Officer/Information and Recognition Officer - Temporary Register
Closes: 31 December 2024
Classification: Administrative Services Officer Class 2/3
Salary: $62,994 - $76,427 plus superannuation
Position No: CIT Temporary Register - Administration Officers
Directorate: Canberra Institute of Technology
Advertised (Gazettal date): 16 April 2021
Contact Officer: Amelia Scicluna on StudentServicesRecruitment@cit.edu.au or (02) 6207 3451
Do you have a customer service background, good computing skills, an outgoing and driven personality, and the desire to join a supportive and fun team? If so, then CIT welcomes your application to either or both of the following opportunities: Information and Recognition Officer or Client Relationship Officer.
Successful applicants will be supporting students throughout their CIT learning journeys, from enrolment until completion and ensuring the student experiences are constructive and positive.
These roles include the following duties:
- communicating with students (face-to-face, phone calls, emails and live chat),
- providing course and skills recognition information,
- navigating admissions and enrolments,
- financial assistance and fee payment options,
- Office 365 support,
- student support referrals,
- providing general administrative tasks supporting new and existing students and
- others as required.
Applicants will be placed on a temporary employment register. These roles are on a casual basis for temporary, short term engagements or for special projects and vary between full-time and part-time hours. There is a possibility of shift work and you may be required to work across different campuses. Selection of applicants for employment will be made on the basis of merit throughout the year as needed.
If you have previously applied to be on the temporary employment register at CIT, you will need to re-apply at the beginning of each year. Any offer of employment will only be made as the need arises. ACT Public Service terms and conditions will apply to any employment.
Eligibility/Other Requirements: Certificate II in Business, Certificate III in Business Administration or equivalent would be desirable but not essential.
The ACT Public Service and CIT supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.
How to Apply: If you are interested in being placed on our Temporary Employment Register, you should forward an application that clearly indicates the role/s for which you are interested in being considered for; Client Services, Information and Recognition or both. Your application should include:
- your curriculum vitae,
- two referees (names and contact details), and,
- a statement (no more than one page) telling us all about yourself and your experience working with people and why you would be a great candidate to join the Student Services team.
Applications must be sent to StudentServicesRecruitment@cit.edu.au
For further information please contact:
- Barb McCormack - 6207 3560, Barbara.McCormack@cit.edu.au for the Information and Recognition Officer role, or
- Amelia Scicluna - 6207 3451, Amelia.Scicluna@cit.edu.au for the Client Relationship Officer role.
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