Client Service And Operations Analyst- Alternative Investments

Our client provides a technology platform that can be utilised by third party capital raisers to facilitate investor aggregation and provide administration services across the full lifecycle of their investment. They’re a rapidly growing organization with a vision to make alternative assets more accessible to investors by using their market leading technology and highly adept team. it provides wholesale investors direct access to a diversified range of Alternative Investments across a broad range of asset classes.

High growth has facilitated the need for some graduates (with 1- 3 years prior experience) to the join the organisation’s Operations team. This is a newly created role to cover Client Service support, operations and investor relations for clients.  

• This role is focused on being the contact point for Clients ( fund managers , hedge funds,private equity funds, property funds) for queries, tech / platform support and any operational needs.
• Looking for someone with great Client Services skills, strong communicator, empathetic but helpful and again proactive in managing solutions and follow through.
• This position will gain invaluable experience across end-to-end operations within the funds administration business and tech platforms, with an emphasis on Investor Relations and Client services for fund registry, platform, and fund admin queries.

Key Responsibilities:

• The role will involve the following operational roles and responsibilities:
• Assist in administering all aspects of the platform via online administration tools.
• Ensure end-to-end completion of requests by the clients within my allocated list of funds. 
• Cultivating strong relationships with both internal and external parties, particularly the fund manager representatives. 
• Take inbound calls and emails from Fund Managers and Investors.
• Completion and monitoring of allocated queue of funds to service
• Ensuring processing and enquires are completed from beginning to end.

Desired Qualifications and Attributes

• This role will ideally be filled by a recent graduate, with a degree in finance, or a related discipline.
• Tech savvy and comfortable with online business tools. 
• 1-3 years prior experience in financial services – ideally within Alternative investments 
• Fast learners – the platform is custom developed, so you need to learn from scratch. 
• Enthusiasm, High attention to detail, initiative, and accountability.
• Well organised and structured approach to working. 
• Great attitude and a team player.

The role will pay between $65-80k + super, dependent on relevant years of experience.  

 Open to full visa holders only as it is permanent and cannot sponsor.