Client Service Officer

Client Service OfficerRole Objective:

• The focus of this position is to deliver a wide array of services and guidance related to applicants, tenancy and property management to clients, advocates and stakeholders.

Primary Responsibilities:

• Provide counsel and support to clients and their advocates regarding housing options, aligning with relevant laws and procedures.
• Collaborate with internal experts and external partners, making referrals as needed to better address client needs.
• Oversee tenancies and assist clients in maintaining successful tenancy agreements.
• Support initiatives promoting tenancy and community involvement to foster cohesive neighbourhoods and stronger communities.
• Safeguard client information for confidentiality, accuracy and reliability.
• Monitor property conditions and facilitate maintenance or minor alterations to meet client requirements.

Key Challenges:

• Engage extensively with clients facing complex support needs both in their residences and in the field.
• Effectively manage workloads to meet deadlines in a demanding environment.
• Navigate conflicts and manage expectations of clients and their advocates within the realm of human services.
• Address and manage instances of antisocial behaviour as they arise.

Location and Contract Term:

• Sydney Based (No Remote Workers)
• 2-month initial contract with Likely extension.
• NSW Driver's Licence is Required

Security Requirements: Full working rights & the ability to obtain an Australian police check.How to Apply: Upload your resume, and further instructions will be provided to suitable candidates. Note: Selection criteria completion is required.How to ApplyPlease upload your resume to apply. We will be in touch with further instructions for suitably skilled candidates. Please note that you will be required to complete selection criteria to complete your application for this role.Call George Wright on 0480 011 549 or email georgew@whizdom.com.au for any further information. Applications close on 2nd May 2024Candidates will need to be willing to undergo pre-employment screening checks which may include, ID and work rights, security clearance verification and any other client requested checks.