Client Services Administrator

18th January, 2024 ABOUT CTM. CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets.  Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.    CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world!    ABOUT THE ROLE. As part of CTM’s ongoing focus to deliver customer service excellence, the Client Services Administrator will work alongside the Account Management team and will be responsible for fulfilling several basic CVM duties. Ultimately, we want our account managers on the road visiting our clients. To do that, we need the Client Services Administrator to ensure business continuity occurs by undertaking a series of tasks including but not limited to; responding to customer queries, assisting with client training requirements, report generation and analysis, implementation support and customer service support. The Client Services Administrator is fundamental to enabling the account management team to effectively manage and deliver value across CTM’s portfolio of existing customers. The role of Client Services Administrator - Data Analytics requires a self-motivated individual who demonstrates a strong customer focus. You will have excellent attention to detail with a keen eye for numbers and accuracy. The role will involve detailed problem solving and logical thinking. This role will be diverse, and you will work alongside several account managers so your time management skills will be crucial to your success.   SKILLS AND EXPERIENCE. Minimum 2-3 years travel industry experience in a support, consultant or customer service role with proven ability in effective customer service Good understanding of CTM systems or ability to quickly acquire the knowledge of this system Intermediate level in Excel, Word and PowerPoint Excellent time management and organizational skills with the ability to multitask and prioritise according to agreed deadlines Customer service focused; solution orientated with strong initiative Good analytical skills to assist in the interpretation of data for Account Management and Sales Strong communication skills Why CTM? As a global organisation CTM offer a range of employee discounts which include travel discounts, Health and Wellness perks, Training and Development opportunities. Employee well-being and flexibility is part of our DNA – we offer blended work arrangements with hybrid WFH flexibility, Monday to Friday working days, Wellness and Chill-out days throughout the year, Annual Volunteer Day and strong sustainability focus. CTM is an inclusive workplace and is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people and community.    APPLY NOW to get started with your career at CTM.
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