Client Services Care Assessment Officer's - Growing Business

Care Assessment Officer (Customer Service Operators)

$34.59 starting rate + Superannuation + Uncapped Bonuses

1 year anniversary pay rise 

• If you think you have seen this ad before, you are right! We are a rapidly Growing Business with constant exciting new opportunities. Join a growing team. 
• Multiple Casual Positions Available 20-30 hours per week.
• View to Permanent 
• Help families in placing into residential aged care.
• Helping Families in finding the right home care provider
• Become part of an innovative and fun environment within Australia’s largest aged care placement team

Join our rapidly growing company and help families place their loved ones into residential aged care and find the right home care providers.

Work within our growing Client Services team in our central Southport office. Be part of a team of dedicated aged care specialists who help families looking to place their loved ones into residential aged care or home care providers. 

We are seeking individuals who are highly empathic, self-managed and can handle difficult scenarios. Our Care Assessment Officers are the first point of contact for families interacting with our service and assessing their aged care needs.

What’s the role?

• Interact over the phone with families who require assistance with placement into aged care.
• Use internal systems to understand care needs and budgets.
• Answer client questions relating to residential aged care.
• Cultivate and build a relationship with the client by providing empathy and reassurance.
• Offer individual client information and advice tailored to their personal situation.
• Provide families with the most up-to-date information regarding aged care.
• Casual roles require flexible availability across a fortnightly schedule. Our hours of operation are Monday to Friday 8am to 6:30pm and Saturday and Sunday 9am to 5pm
• This is a predominantly Outbound role contacting families who have submitted an online enquiry. No Cold Calling 

Who are you?

• 6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential.
• Evidence of achieving KPI’s and handling high volumes of daily calls (inbound and outbound)
• Strong written and verbal communication skills
• Strong computer literacy and intuition to problem solve.
• Mature approach and the ability to work autonomously within a team environment.
• A strong commitment to the role in helping families place their loved ones into aged care.
• Experience in aged care is preferred, but not essential.

If you enjoy talking with people and bringing comfort to families during a stressful time, then this could be the role for you.

About Aged Care Decisions

Our mission is to bring comfort to people by empowering them in their residential aged care experience. That is why we go above and beyond in every aspect of the company to support families on their aged care placement journey. 

Find out more about our company- https://agedcaredecisions.com.au/about/

Additionally, you can watch the video at the bottom of this ad.

How to apply

Please apply through the Apply Link, and include a cover letter and CV addressed to:

Ashley Parson - General Manager

Please indicate why you believe you have a mature and empathetic approach and how it has helped in creating client outcomes. 

All final applicants for this position will be asked to provide a National Police Clearance.