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Form of work*This is a fixed-term position initially for 3 months
We are looking for a Client and Community Advisor for our St Andrews Aged Care, Home Care and Retirement Living service based in Tallebudgera, Qld, as well as occasionally supporting sales at Alondra Retirement Living in Nundah.
Who we are:
Lutheran Services has been helping Queenslanders live better since 1935. We’re a not-for-profit provider of a wide range of human services, care and supported accommodation. Inspired by our Lutheran Identity, it’s our mission to make a positive difference to people’s lives. At Lutheran Services we are people caring for people – where everyone feels welcome. We help older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship. We want to become Queensland’s most loved aged care and Community services provider.
About the role:
We understand how daunting the Aged Care process may seem. That’s why at Lutheran Services, we have dedicated Client and Community Advisors who guide our potential residents, clients and referrers every step of the way.
The St Andrews and Alondra Client and Community Advisor role is a 2-3 month acting role with a view to permanency.
This is no ordinary sales and marketing role.
Sales - Yes, sales is an important part of this role but it’s definitely not a cut throat sales role. As the Client and Community Advisor you will play a key role in maintaining service occupancy across Aged Care, Home Care and Retirement Living. But you will focus on solution selling – helping people find the right service for them.
Advising - Our St Andrews and Alondra Client and Community Advisor will also be responsible for ensuring that all clients, residents and their families have an exceptional sales and onboarding experience. You will embody the role of the guide helping people navigate the complexities of aged services. You will happily answer questions and guide people through the process at their pace – step by step. You will help with tours, paperwork, finance questions and explain anything that might be confusing.
Community marketing and engagement - We depend on this role to generate leads by building strong and positive relationships with the local community, referral partners, local congregations, existing clients and prospects so that Lutheran Services is known, respected and valued as a service provider of choice in the communities we serve.
About you:
We are looking for a proven talent in community marketing, engagement and sales - who has the best interests of our potential residents, clients and referrers at the heart of all they do. You could be a marketing professional looking for a meaningful next step, an Aged Care/ Retirement Living employee looking to diversify their customer centric talents or a sales expert ready to sink your teeth into something hands-on! You don’t need to know all about aged care services, contracts and regulation - but you must be willing to become an aged care expert with us. You will also need to have attention to detail, be a self-starter, be able to nurture and track leads and manage paperwork professionally. Tertiary qualifications in Business, Sales and Marketing, Social Services or a relative field (highly regarded but not essential).
Here’s what we can offer you:
Our goal? To do things even better. We want to become Queensland’s most loved aged care and Community services provider. We’re on our way thanks to our amazing team who love what they do and do everything with a smile. That’s why we’re committed to not just welcoming the right people to our team but nurturing and rewarding their individual and unique talent and expertise. So that you can do what you love and love what YOU do.
A competitive salary and access to $15,900 pa in salary packaging options and many staff discounts is just the beginning. As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression.
To apply please attach your cover letter and resume.
