AddressThe Company…..
Are you a dynamic problem-solver with a passion for delivering exceptional customer service? Perhaps you have a background in retail and are looking for your first step into the corporate world? Unique opportunity to join an iconic Australian company with an impressive international presence and a reputation for excellence. Bring your exceptional Customer Service skills onboard to create a positive client experience for a successful top 5 Australian exporter.
The Job…..
Reporting through to the Head of Customer Service, you will be responsible for the following duties:
- Engage with customers across multiple channels (phone, email, in person) to address inquiries, resolve issues, and ensure a seamless experience.
- Proactively identify and anticipate customer needs, providing personalized solutions and building lasting relationships.
- Collaborate with cross-functional teams to implement customer feedback and enhance service offerings.
- Coordinate with logistics, inventory, and supply chain teams to ensure smooth and timely product delivery.
- Continues process improvement with the ability to identify implement effective solutions to benefit the team.
To be successful in this role you will have:
- Proven experience in Customer Service either from a retail or commercial environment.
- Exceptional verbal and written communication skills along with a positive mindset is imperative for this role.
- A customer centric approach and a willingness to exceed client expectations.
- Strong attention to detail with the ability to juggle multiple priorities.
If you’re ready to join a growing team working with prestigious products and clients, develop exceptional working relationships with senior stakeholders in a varied Customer Service role then this could be the role you’ve been waiting for!
As training will be provided this role could also suit someone from a retail background looking for their first office based role. A positive attitude, adaptability and the ability to work in a dynamic environment will ensure your success.
To apply please send your application to ********@sbrecruitment.com or contact Jenny Quigley at 02 9002 5*** for a confidential discussion.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
