Client Services Manager

Why Join the FIT team?

Commitment – We are committed to our standards, culture, suppliers, and fellow team members.

Authenticity – We act and communicate honestly and with integrity with fellow team members, suppliers, and key stakeholders.

Growth – We achieve best practice standards to create a positive environment which fulfills the needs of the business, suppliers, community, and team.

About Us:

FIT Merchandising is a specialised sales and merchandising company, providing support within Bunnings and the Independent Hardware Industry across Australia and New Zealand. Our friendly, supportive team culture embodies our core values and principles, representing who we are in the marketplace - our beliefs, our thinking, and the way we operate. These values and principles shape our interactions with our customers, clients and each other.

About the Role:

We are looking for a highly motivated and experienced Client Services Manager to join our team. The Client Services Manager will play a pivotal role in managing and nurturing relationships with our clients, ensuring their needs are being met and fostering mutual growth. If this sounds like you, we'd love to hear from you!

Key Responsibilities:

• Develop and maintain strong relationships with new and existing clients
• Identify upselling or cross-selling opportunities with existing clients and pursue new clients by generating leads, participating in sales pitches, and preparing proposals
• Prepare regular reports on account status, service usage, client satisfaction, progress on projects etc.
• Analyse market trends, industry developments, and client data to improve services and devise growth strategies
• Work closely with State Managers and collaborate across departments
• First point of contact for client issues or concerns, ensuring prompt resolution and high customer satisfaction
• Participate in events with internal/external stakeholders and host events as required
• Visit client stores to gain better understanding of their operations and identify any potential issues or opportunities
• Review and update the CRM system (Opmetrix) as required
• Travel from time-to-time as required

About You:

• 5+ year’s experience in a Client Services, Account Management role (or similar)
• Experience within Hardware/Retail Industry particularly in Bunnings would be highly advantageous
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work well under pressure and meet tight deadlines
• Experience with CRM software and other client management tools

Perks/Benefits:

• Be part of a Fun, Kind, and Supportive Team!
• Fully Maintained Company Vehicle + Laptop + Phone
• Training and Career Development Opportunities
• Generous Employee Discounts (Gift Cards, Products, Experiences + more!)

Are You Ready to Experience the FIT Difference?

To apply, please submit your application using the button below. Don’t delay, apply today!

For more information about us, please visit our website: www.fitmerch.com.au or our Facebook and LinkedIn Pages: Fit Merchandising.