AddressJoin Fusion Agency within our Account Service team and lead the charge in revolutionising client service in the dynamic world of retail marketing. This role will be responsible for managing a portfolio of client accounts and ensuring the delivery of high-quality marketing services, while also focusing on identifying new business opportunities and expanding our revenue base. We're seeking a visionary retail professional experienced in print management, instore VM, and activations, ready to shape the future of account management with us. If you're passionate about holistic solutions, growth, and unparalleled client satisfaction, apply now to be at the forefront of our industry evolution!
Client Relationship Management:
- Build and maintain strong, long-lasting Client Relationships by understanding their needs, goals, and challenges.
- Act as the main point of contact for clients, ensuring their satisfaction and resolving any issues that may arise.
- Proactively engage with clients to identify opportunities for additional services or improvements.
Account Management:
- Develop account plans and strategies to achieve revenue and growth targets.
- Manage a portfolio of key client accounts, ensuring they receive exceptional service and support.
- Develop a deep understanding of client businesses and industries to tailor our solutions effectively.
Liaising with Key Internal and External Stakeholders:
- Collaborate closely with internal teams, including production, project managers, and sales managers, to ensure seamless service delivery to clients.
- Build and maintain strong relationships with external partners, suppliers, and other stakeholders to enhance the value we provide to clients.
Maintain Strategic Perspective of Client Needs and Portfolio Growth:
- Continuously assess client needs and industry trends to provide strategic insights and recommendations.
- Identify opportunities to expand our services and upsell/cross-sell to grow existing portfolios.
- Work holistically to ensure our services meet clients' evolving needs.
Effective Management Reporting:
- Utilise our CRM platforms and other tools to track client interactions, sales leads, and project progress.
- Prepare and present regular status reports on client accounts, including performance metrics, to management and clients.
Collaboration and Support:
- Collaborate with leadership of Fusion Agency to develop and execute business growth strategies.
- Assist in forecasting new business opportunities and contribute to business development initiatives.
Required Experience & Qualifications
- Bachelor's degree in business marketing, communications or equivalent work experience.
- Minimum 5 years proven experience in account management, preferably in the FMCG or retail fashion space.
- Knowledge in print management, VM and POS required.
- Exceptional communication and interpersonal skills.
- Strong understanding of Hubspot or similar CRM software.
- Ability to work collaboratively and cross-functionally.
- Strategic thinking and problem-solving skills.
- Strong organisational and time management skills.
- Proactive and self-motivated with a passion for delivering exceptional service to clients.
Your Life At FUSION
Whilst our vision and mission is to innovate and deliver, we know that wouldn’t be possible without an incredible team that is guided by our FUSION values and motivated each and every day to be solutions focused, collaborative and adaptable, and have a bit of fun along the way!
Some of our team member benefits include:
- Health and well-being initiatives
- Reward and recognition programs
- Access to bonus and incentive programs
- Exclusive team discount on all Fusion Retail Products.
There are also so many other ways in which you’ll be made to feel part of the FUSION story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at FUSION, follow us on LinkedIn and Socials, or visit www.fusioncorp.co today.
