Address
Form of workProtect Group Oceania Pty Ltd require a Client Services Manager in their Sydney office on a full time basis:
Duties include:
- Interact with clients and build relationships with them while ensuring their needs are being
- met.
- Set and maintains standards for care, professionalism, and appropriate solutions during every
- guest interaction via phone, email, or other request channels.
- Oversee a team of customer service associate's and ensure they are providing an exceptional
- client experience in after sales service.
- Mastermind creative ways to deliver an exceptional client experience.
- Develop and oversee the implementation of client service protocols.
- Resolve complex client problems or disputes in a professional manner.
- Coach and support team members to help them meet departmental goals.
- Keep records and documentation of client interactions for training purposes.
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.
- Partner with IT, operations, HR, and other teams to ensure Customer Service team has all necessary tools and technology to provide exceptional service and support for all client requests.
Salary will be between $100K-$120K depending on experience.
Must have a Diploma or at least 3 years experience.
Summary of role requirements:
- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
