AddressSapture International Pty Ltd requires a full time Client Services Manager based in Melbourne CBD. This position is responsible for development and implementation of client focused policies for its Australian operations and oversees client service delivery through enhanced processes and initiatives.
Salary range $100,000 to $110,000 plus superannuation. The role is open to professional Australian residents and overseas candidates.
The role entails the following core tasks:
- Direct and control Sapture’s processes and procedures for Client Services platform
- Develop and execute strategies to drive client service efficiencies and outputs
- Monitor, measure and improve client satisfaction and trust in Sapture’s services
- Develop effective communication platforms for Sapture’s client organisations
- Identify and inspire repeat-business through client account management and stakeholder engagement
- Streamline business operations and optimise utilisation of resources to increase client confidence in Sapture
- Generate client reports on service delivery, client interactions and efficiencies
- Provide professional advice to clients on Sapture services and core capabilities
- Evaluate and refine service delivery by conducting client service workshops, feedback drives and presentations
- Liaise with various departments on client queries and issues, and manage their
- resolutions and follow-ups
- Develop surveys to capture client information and contribute to marketing management planning
- Assist management in recruitment, coach and motivate staff, and performance manage personnel where required.
Skills required for this role:
- Minimum Diploma qualifications or 3 years relevant training and/or experience
- Sound knowledge of SAP and IT industry will be highly regarded
- Confident in researching, analysing and recommending changes
- High order leadership and communication skills
Summary of role requirements:
- Flexible hours available
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $100,000 - $110,000 per year
