Address
Form of work Work within an organisation that loves what they do!
One RDO (Rostered Day Off) per month
Full time, permanent
Salary: EBA Level 3.1 ($76,593.64+Super)
Location: Altona
Are you someone who has extensive experience in customer service?
Do you want to be inspired? Be valued?
Are you compassionate by nature?
What we do
The GMCT is a large not-for-profit, purpose driven organisation. Our people are an exemplar of our Values and commitment to the families we serve.
We are committed to the recruitment of quality individuals. We foster a mindset of constant development of our processes, services and teams in a dynamic and people centred culture, dedicated to fulfilling our Vision.
We are a business that truly lives and breathes our Values of Integrity, Compassion, Respect and Sustainability.
The Person
You love to help people! At GMCT we believe the customer experience is everything. The successful applicant for this role will be a proven client services specialist working as the initial point of contact to educate and guide families through the range of GMCT products and services. We are looking for a hardworking and dedicated individual to join our close-knit team.
With excellent training and a wonderful working culture, you will be a can-do, positive and service oriented team player. Our people go the extra mile because they choose to!
This role is very diverse, some of your key responsibilities will include, but not be limited to:
First point of contact for clients
Conduct appointments and assist clients with the purchase of GMCT products
Complete all administrative tasks associated with the purchase and delivery of products and services
Respond to customer enquiries in a timely manner ensuring a high-quality customer service is maintained
Complete all necessary administrative tasks
To be successful in this position you will require:
Demonstrated experience in customer service excellence and adherence to company policies and procedures
Proven experience in responding to customer queries to deliver suitable outcomes based on customer needs and business guidelines
Strong organisational and time management skills
Highly developed written and verbal communication skills and interpersonal skills
Ability to work between multiple systems simultaneously
Proficiency with MS Office
Demonstrated acceptance and understanding of cultural diversity
A career with us:
Our people are our most valued asset - we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.
We offer:
Comprehensive induction program
One RDO (Rostered Day Off) per month
Fantastic Training and Development opportunities
Free onsite car parking
A collaborative team that fosters growth and innovation
Autonomy
Modern work stations
Employee Assistance Program to support our employees and their family's overall wellbeing
How to apply:
Please ensure you include a cover letter as part of your application. We would like to know why you want to work for The GMCT, why you are interested in the role, and, taking into account the Key Selection Criteria as a whole, how your skills, knowledge, experience and qualifications are applicable to the role.
Applications close Wednesday 5 April 2023
For a confidential discussion, please contact Aleksia Cosic 0438 843 862
Please note, we do NOT accept applications via the Seek "Apply Now" button.
Please apply via our careers site.
This position requires the successful candidate to undergo a pre-employment medical, police check and values testing. You may be asked to provide proof of vaccination.
GMCT is a Supportive Employer of Australian Defence Force Reservists.
GMCT is an Equal Opportunity Employer.
We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at hresources@gmct.com.au.
